Infor Receives Award from Confirmit ACE (Achievement in Customer Excellence)

  • Infor Hospitality, EzRMS
  • 04.18.13
Infor, a leading provider of business application software, has received a 2013 Confirmit ACE Award for the fifth consecutive year.

Infor Receives 2013 Confirmit ACE (Achievement in Customer Excellence) Award

Infor, a leading provider of business application software serving more than 70,000 customers, announced that it has been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. This marks the fifth successive year the company has won ACE Award honors, in a testament to Infor's long-term commitment to exceptional customer support through its Xtreme Support program. It also demonstrates the level of importance Infor places on delivering personalized, proactive services to users.

The Confirmit ACE Awards program acknowledges outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. To qualify for the award, Confirmit Voice of the Customer (VoC) solutions clients must achieve a combination of customer satisfaction mean scores and top-box rating percentages that are maintained for at least a six-month period between October 1, 2011 and December 31, 2012. Receiving a Confirmit ACE Award demonstrates the recipient's rigorous application of customer feedback processes and its outstanding performance as measured by those processes.

Infor earned this recognition based on the outstanding ratings received by its Xtreme Support program.

"We are delighted to recognize Infor as a customer excellence leader," said Henning Hansen, president and CEO of Confirmit. "The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner Infor clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives."

"Infor recognizes that delivering the right level of support is critical to the success of an organization, which is why we provide our customers with deep industry knowledge and access to key resources through Infor Xtreme Support," said Marylon McGinnis, SVP, Global Support, Infor. "Our goal is always to resolve incidents quickly and efficiently to keep our users' applications running at an optimum level, and receiving this award year after year is a testament to our steadfast dedication."

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