InnLink and MSI Announce Cloud PMS/CRS Interface

  • InnLink
  • 07.09.14
InnLink Central Reservations Services and Multi-Systems, Inc. (MSI), a cloud services hospitality technology solutions provider, have announced their implementation of a full two-way interface. 

The MSI CloudPM™– InnLink connectivity is a full two-way interface that communicates rates and inventory between the PMS to the CRS. The interface allows the hotel staff to work from the PMS to adjust rates and have them distributed to all channels seamlessly. Using the reservation from PMS to CRS is utilized, a guest inquiry may be handled at the hotel or the call center with full visibility at both locations to assist the client.

“The MSI CloudPM™ platform and the interface to InnLink CRS allows us to minimize the training for our front desk team to only the PMS system with rate and inventory automatically updated to our CRS, our InnLink Booking Engine and onto the distribution systems," said Christopher Ray, general manager of the Lodge at the Ozarks. "Training that took weeks before can be completed in one to two shifts greatly improving our ramp up time. We now do things once that we had to do multiple times before. It has been a seamless transition for our hotel. The improvement to our operations allows our team to focus on the exceptional service we provide our in-house customers.”

“We are pleased to have established this full interface with MSI.  The CRS contribution is higher with a PMS-to-CRS connection allowing all channels to see real-time availability,” said Richard Corso, InnLink CEO. “We look forward to growing the MSI CloudPM™ customers in the InnLink family.”

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