J.D. Power Study Announces Hyatt Place has Top Upscale Ranking for Guest Satisfaction

  • Hyatt Hotels Corporation
  • 07.16.15
The latest J.D. Power Study shows that Hyatt Place has the highest guest satisfaction rating for upscale hotel chains.

The award comes as a result of guest ratings in the recently released J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM. The Hyatt Place brand received high marks in several evaluation factors, including reservation, check-in/checkout, guestroom, food and beverage, hotel services, hotel facilities, and cost and fees. Hyatt Place, a brand inspired by the 24/7 lifestyle of multitasking travelers, led the upscale category with 847 points, scoring 14 points higher than the upscale segment average.

“At Hyatt Place, we make it our mission to listen to our guests, and not only provide the fundamentals, such as spacious guestrooms and free Wi-Fi, but also to take it to the next level by consistently offering an outstanding guest experience, which includes what we believe is the best complimentary hotel breakfast in our category,” said Steven Dominguez, vice president of global brands, Hyatt Place and Hyatt House. “A big thank you to our colleagues who engage with our guests everyday, and to our owners, operators and developers who help bring Hyatt Place hotels to more guests in exciting locations around the world.”

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