KNOW SERVICE by Knowcross Integrates with ICE by Intelity

  • Knowcross
  • 08.26.14
Knowcross Solutions and Intelity have announced the integration between their products, KNOW SERVICE and ICE (Interactive Customer Experience™).

Hotels with KNOW SERVICE guest request management system, can enable guests to input requests for any service through the guest-facing application of ICE using mobile and in-room devices, including smartphones, tablets, laptops and TVs. Services available through the ICE platform include check-in, pre-arrival requests, in-room dining orders, and wake-up calls.

All requests then register into the back-end ICE Request Manager, which automatically communicates them to the KNOW SERVICE with no manual re-entry. Staff can digitally review and manage requests, complaints and maintenance jobs and update the status of the job from their hand-held devices. 

The integration reinforces a hotel’s guest request management capabilities with the powerful combination of the ICE platform, including the ICE Request Manager, and the KNOW SERVICE module. With digital access to all guest services and seamless automated handling of requests, properties can enjoy more efficient request management, delivery of services and staff management.

“Our products have been helping hotels enhance guest experience through personalization and timely delivery of services, while also improving staff productivity and escalating profitability," said Nikhil Nath, Knowcross Solutions CEO and founder. "Integrating it platforms like ICE, connects us to the guests directly, further automating the request management process.”
 
“Integration has proven to be a vital ingredient for the success of ICE," said David Adelson, president and CEO of Intelity. "We’re able to install ICE at any property without interruption to the existing workflow. If anything, we facilitate operations with the variety of back-end tools we offer, from application content management to request filtering and tracking. Partnering with companies such as Knowcross Solutions that share the goal of providing high-quality service to the hospitality industry allows our company to ensure a more flawless guest experience.”



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