Knowcross Debuts The Know Tenant Mobile App At DLF Offices

  • Knowcross Inc.
  • 10.03.19
Knowcross, a global leader in providing service quality and optimization solutions, is delighted at the debut of the KNOW Tenant mobile app across DLF Cybercity, Gurugram - India’s largest integrated business district. With this implementation, Knowcross ventures into providing technology solutions for Commercial Office spaces and Business Parks. 

Amit Midha
Amit Midha, VP of operations at Cluster Head North,
DLF Cybercity Developers Ltd.
DLF Cybercity Gurugram, India’s largest Integrated business district, has implemented the KNOW Tenant mobile app, to optimize service quality and drive operational efficiencies across facility management for the corporate tenants. Know Tenant will facilitate log in requests, maintenance tasks and enable real-time feedback across service management teams, via a smart device.
 
“Customer Centricity and Service Excellence are at the core of our establishment at DLF. Meeting tenant expectations in a timely manner by strengthening the process of receiving requests and feedback from our valuable tenants spread across the country is imperative. DLF Cybercity is home to Fortune 500s and some of the most prestigious corporate names across the globe are our tenants, and we are focused on providing seamless, efficient and simple technological solutions to streamline facility management services.” commented Mr. Amit Midha, VP of operations at Cluster Head North, DLF Cybercity Developers Ltd.
 
“Having worked with some of the finest hotels, I was certain that the best way to augment customer experience, would be to empower the tenants with the ability to convey these requests at the click of a button. Knowcross, with its proven track record was a natural choice and provided us with a solution that has been perfectly tailor-made to our requirements” added Mr. Midha
 
The KNOW Tenant app organizes, tracks, schedules and manages work orders for facility, asset, and property management teams to act on requests at commercial office complexes. Its intuitive job console provides real-time alerts, tracking and escalation notifications all routed through one efficient central help-desk which allows property managers to record the entire process and investigate the request thereby enabling swift and timely service.
 
“I’m very happy that DLF Offices chose to implement KNOW Tenant at their flagship commercial hubs in North India. At Knowcross, we pride ourselves in understanding the demands of the industry and providing the right technology solutions to address these demands. With KNOW Tenant, we’ve developed an innovative solution that caters the rising needs of the facilities management market and I’m thrilled that we’ve managed to debut and showcase the true value of it at a premier commercial complex such as DLF Offices” remarked Sachin Moudgil, director business development (APAC & MEA) for Knowcross. 

Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.
 
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems.


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