Cendyn, a leading innovator in CRM, sales and revenue strategy for the hospitality industry, announces that Lily of the Valley has selected Cendyn to power CRM at their luxury resort in the South of France.
With eInsight CRM, Lily of the Valley will benefit from a CRM and guest intelligence solution that allows them to learn more about their guests. Collecting data from multiple sources to provide an accurate, single source of truth for each guest, eInsight CRM will provide enhanced guest profiles, automation, segmentation, and reporting to put the power of true personalization with Lily of the Valley. As the luxury resort plans to open in mid-June following the COVID-19 closure, implementing CRM now will enable them to listen to their guests, provide peace of mind and drive success through the recovery as hotels across the globe re-open.
“We pride ourselves on the fact that our guests are given a tailored experience throughout their stay at Lily of the Valley. A big part of this is providing a truly unique experience for them,” said Manon Smagghe, rooms division manager. “The only way to do that effectively now is with a truly integrated CRM system. eInsight CRM will enable us to learn more about our guests and tailor their experiences based on their preferences. Our guests’ needs and safety has never been as important as it is now, so we are pleased to partner with Cendyn to help us achieve this.”
“Lily of the Valley is a truly unique resort, providing tailored experiences for every guest. This is the core foundation of what they do, and what makes them stand out, so we are delighted that they have chosen to partner with us to power their CRM and continue to build on that guest experience,” said John Seaton, chief commercial officer at Cendyn. “Using data from multiple sources and creating a single source of truth for their data will allow them to take their offering to the next level and provide a truly tailored experience throughout the travel journey.”
Lily of the Valley is a resort that offers so much; all guests can enjoy indoor and outdoor activities, light and delicious cuisine, and expert wellness treatments. Founded by a father and his daughter, Lily of the Valley is set between the tranquil charm of the Riviera and the bustling atmosphere of Saint-Tropez, in La Croix Valmer. The hotel takes pride of place on the hills of Gigaro, looking as if it has always been there, surrounded by unspoiled nature and with over three miles of fine sandy beaches below.