Maestro PMS Manages Guest Services at Bolongo Bay Beach Resort in the U.S. Virgin Islands

  • Maestro PMS
  • 02.17.16
Bolongo Bay Beach Resort on St. Thomas in the U.S. Virgin Islands has streamlined its guest-centric high-touch operation and guest services with Maestro Property Management and Sales & Catering.

 The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry’s most robust and well supported system for independent hotels, resorts, and multi-property groups.

Frommer's voted The Resort "One of The World’s 10 Best Beachfront Hotels." For couples who dream of a destination wedding, Bolongo Bay is one of the most prized venues on St. Thomas. Sixty-four of The Resort’s unique rooms are on the crystal Caribbean. Besides Mother Nature's amenities, The Resort pampers guests with its specialty high-touch personalized service.

“Guests come to Bolongo Bay Resort for more than our perfect location and beautiful beach. They come because of our hands-on service and personal attention to each guest’s preferences,” said Katarina Doumeng, director of sales and marketing. “We make guests feel like part of our family.” The Doumeng family has been running Bolongo for more than 40 years. “Each guest is special to us. The Maestro System records an individual’s preferences in its guest history so we can anticipate requests. It is perfect for our high-touch operation. Maestro helps us know our guests and serve them as friends.”

Doumeng noted that The Resort uses Maestro to personally communicate with guests throughout a stay. “Maestro automatically sends personalized confirmations, ‘Welcome’ messages, and post-stay "thank you" messages. We also encourage guests after they leave to share their experience and photos on our Facebook page.”

More than simply a luxury Caribbean resort, Bolongo Bay is one of the most desired wedding destinations in the Caribbean. “We manage our wedding groups in Maestro’s Sales & Catering System,” Doumeng said. “Brides want information right away. Maestro makes it easy to quickly respond with a proposal for their wedding.” All group information is stored in one place. Resort staff can easily create rooming lists and propose amenities and venue options from Maestro’s one integrated database.

“We created a U.S. Virgin Islands resort that we would want to visit if we didn’t already live here,” Doumeng said. “Our resort is the opposite of large, impersonal hotels. There are no elevators, marble or chandeliers. Bolongo Bay researched many systems before selecting Maestro. The company’s support is excellent and Maestro is easy for our staff to use. It handles everything we need for our Resort.”

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