NORTHWIND-Maestro Launches eLearning Online Training

  • Maestro PMS
  • 10.08.14
NORTHWIND-Maestro has released a new eLearning tool that boosts staff productivity with online tutorials, documentation and streaming videos for mastery of all Maestro property management modules.

Maestro eLearning includes a management dashboard that allows supervisors to design eLearning agendas for any module and track staff progress.

NORTHWIND-Maestro PMS is a provider of solutions that increase revenue and create efficient, profitable operations for independents. The company specializes in helping independent operators create and implement flexible, easy-to-use loyalty programs that drive repeat business.

"We began development of our eLearning system in 2013 to create a central online resource to help users gain system knowledge and confidence to make them more confident and productive,” said Warren Dehan, president of NORTHWIND-Maestro PMS. “On our new eLearning site, clients and their staff can quickly hone system skills for all Maestro products. Users can access current documentation, quick reference functionality answers and Maestro education videos formatted for desktop and mobile devices. Our eLearning system is valuable for all types of property operations from resorts to boutiques."

Dehan emphasized that management involvement was a primary goal. "Managers can access the eLearning functions via unique user log-ins to track staff progress and observe their interaction with the system," he explained. "Managers can also sharpen their own hotel operations skills and learn big picture analytics with Maestro business intelligence. Once staff and management master the Maestro system, they can pay more attention to guests' needs and serve them well."

How eLearning works:
  • Staff log in to take tutorials and stream video, including sample reports, practice exercises and quizzes.  Documents are available in PDF format for saving and printing.
  • New users can watch an online demo and view sample courses of what the system offers.
  • eLearning includes a dedicated executive management overview section with a focus on the power of Maestro integration and guest-centric services.
  • Content is always available to auto-stream from the Maestro website. Nothing is resident on users' PCs.
  • Users can stop/start/rewind tutorials as their schedules permit – no need to set aside dedicated training time.

One hundred Maestro clients already access the eLearning system to establish best practices and keep staff highly productive. "Halfway through our summer hiring season, we got eLearning passwords," said Libby Stowe, front office manager for Campbell’s Management Company. "It is very beneficial for our new Campbell’s Resort staff because they can log in and learn the modules they need to know to serve our guests better." The resort uses Maestro front office, sales and catering, point of sale, and spa software.

Stowe appreciates the convenience and ease-of-use in the buildup to high season. "eLearning flexibility fits our staff's schedule," she said. "They can begin lessons anytime, pause them, and resume when they have time, even on their mobile devices."

eLearning smoothed the transition when the resort recently changed from guest certificates to guest gift cards. "Our core team took online training on how to administer and honor Campbell's Gift Cards in Maestro," Stowe explained. "Our sales and catering team also took online training. We have a new catering manager who was able to quickly learn the Maestro sales and catering system to become productive much faster."

The management dashboard is a valuable asset, said Stowe. "I can monitor which staff takes specific classes. I know which of our team members are really learning the system. My team can take quizzes to test their system knowledge and confirm that they have learned the operation of a specific Maestro module."

eLearning benefits have a ripple effect on sound operations, reported Stowe. "Staff gains confidence faster because they know what they are doing. We often forget to train on small things, but the eLearning system covers all aspects of Maestro. When staff know their Maestro system well, they can learn our policies and guest procedures faster too."

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