New Version of FCS i-Guest Hotel Service Mobile App Now Available

  • FCS Computer Systems
  • 05.05.14
FCS Computer Systems (FCS) has announced the general availability (GA) of i-Guest v3 to users on iOS and Android™ mobile devices, in order to boost functionality for both hoteliers and guests.

FCS i-Guest has grown since being released to the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases of i-Guest, allowing hotels to maximize the guest experience at their properties, anytime and from anywhere.
Features of the FCS i-Guest V3:

  • Supports multiple brands – one single master app enforces brand loyalty and eases app management for the brand on the guests' own devices
  • Supports multiple properties – all properties under each brand are listed for easy cross-property marketing and individual hotel inquires
  • Supports multiple time zones – supports worldwide coverage
  • Supports offline access – auto-cache of hotel data even without a network connection
  • Improved navigation – easier navigation between favorites, hotel services and third party technology within one app
  • Dedicated video for group – facilitates dedicated videos for conventions and meetings based on group codes or individual guests
  • Push notifications – capable of sending targeted messages to specific guests, actively at specific days and times
  • MICROS POS 3700/9700 integration – automates in-room dining to the POS
  • Hotel reservations – facilitates hotel reservation inquires to the hotel reservation team for processing or automates the entire booking process if interfaced to the hotel booking system

"This is a stylish and innovative way for guests to request hotel services-anytime, anywhere," said Richard Hatter, Hotel ICON general manager. "The i-Guest application matches Hotel ICON's vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment."
i-Guest V3 enhancements continue to benefit hoteliers with a direct bridge between all departments, helping to ensure that guest requests are delivered as accurately as possible and in a timely manner via the FCS e-Connect system or via email and printer if FCS e-Connect is not installed. For example, a hotel guest using i-Guest can report a burned-out light bulb directly from their i-Guest equipped mobile phone. The notification is then automatically escalated to engineering, housekeeping and/or the appropriate guest service team through the existing operation work flow process.
This simplification of communications between hotel guests and operations staff is a key differentiator between i-Guest and other guest-facing applications currently on the market. In addition, i-Guest V3's ability to integrate with FCS e-Housekeeping, e-Recovery, e-Engineering, e-Concierge, Unicorn, Phoenix and WinVoice creates a comprehensive and seamless environment without any extra interface to third party systems. This reduces IT complexity and greatly decreases integration and maintenance costs.
FCS i-Guest allows hotel guests have access to real time property and amenity information from the convenience of their own mobile devices. i-Guest allows users to initiate various service requests, such as wake-up calls or express check-out, for faster and more convenient service prior to or during their stay. Central to the i-Guest app is its multi-language capabilities that allow for up to six programmable languages, breaking down the language barrier for international travelers.
"In addition to guest satisfaction improvements and streamlined operations, i-Guest also becomes an efficient and convenient marketing platform for hotels by supplying guests with the latest hotel promotions through push notifications and pre-stay messaging," said Cris Davidson, senior director of sales and operations of North America for FCS. "Properties such as the Hotel ICON, Stamford Plaza Sydney Airport Hotel, Solaire Resort & Casino and Marco Polo Xiamen and others, have been very successful at implementing i-Guest into their daily routine and reported that the enhanced customer engagement experience is revolutionizing everyday interactions at the property."

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