Newmarket Selected by Crown Hotels for Efficiency Gains and Analytics

  • Newmarket, an Amadeus company
  • 12.06.13
Crown Hotels has selected the Delphi sales and catering solution by Newmarket® International, Inc. (Newmarket), to improve the understanding of their business operations.

Newmarket is a proven business solutions provider that empowers hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty.

Crown Hotels is a high-end, luxury brand with multiple locations in Australia and Asia, offering impressive meeting space and sophisticated boardroom facilities. When Crown Hotels decided to restructure its sales and events operations, the company wanted a solution that would centralize its sales teams under the direction of the group director of sales.

“We selected Newmarket to help achieve the goals we established. Delphi has helped us improve the efficiency of the sales teams and reduce customer response time,” said Nicolena Oborn, group director of sales for Crown Hotels. “The analytics provided by Delphi has also made a significant impact to help understand the business better and make better strategic decisions.”

Crown Hotels has found several benefits from Delphi:

  • A single view of corporate accounts is accessible across the enterprise.
  • Sales teams at hotel locations view and book only their own inventory.
  • Regional sales offices view and book all inventory across the brand.
  • With advanced reporting capabilities and more than 40 standard reports, Delphi also provides Crown Hotels insight into business operations that result in increased revenues and guest satisfaction.

“Newmarket is honored that Crown Hotels selected Delphi to increase staff efficiency and improve their day-to-day operations,” said Jeff Hiscox, president and CEO for Newmarket. “I am confident that Delphi along with future integrated Newmarket solutions will exceed their expectations!”

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.