PMS Primary Systems Integrations – What the Heart of Hotel Technology Needs to Connect With

  • StayNTouch Inc.
  • 11.08.17
StayNTouch®, a leading innovator in mobile PMS technology for hotels and resorts released an infographic detailing the intricate and complex ecosystem of systems that need to seamlessly exchange data in order to optimize hotel operations and support guest service.

The first property management systems in the hospitality industry appeared on the market in the 1980s and was developed to automate essential functions of hotel operations. Today’s PMS is an integral part of every aspect required to of run a profitable hotel, with most systems being enhanced via a landscape of integrations or interfaces with third-party applications. Many of these products are cloud-based and not handcuffed by antiquated technologies. Thanks to industry efforts including Hotel Technology Next Generation (HTNG) and technologies such as cloud-based solutions there is promise for a more unified and cooperative future. Important systems that need to connect with a hotel PMS include:
• Sales & Catering Systems 
• Central Reservations 
• Payment Gateways 
• PBX & Voice Mail 
• POS Systems 
• Call Accounting Systems
• CRM/ Marketing Software 
• Electronic Locking Systems
• Energy Management Systems
• OTAs & Channel Managers
• In-Room Entertainment Systems 
• Payment Gateways
• Reputation Management Systems 
• Loyalty/Points Programs 
• Revenue Management Systems
• Mini-bar System
• Mobile Check in & Check out
• Wi-Fi 

“There is a positive impact on the hotel world when technology providers can integrate with other systems using proprietary or Open APIs to assist hoteliers in cutting costs, driving revenue and delivering exceptional service,” said Jos Schaap, the company’s CEO. “Getting the right mix of API program scenarios can push an enterprise toward innovation, enabling it to compete in a world of new expectations and compelling opportunities, speeding it on its way to digital transformation. Fundamentally, hoteliers need to look for systems that provide technological flexibility by using Open APIs, and ultimately, select systems that deliver on their promises.”

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