Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis® POS

  • Agilysys
  • 01.15.19
Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, announced that Hospitality Enterprises, known online as BigEasy, has chosen the company’s InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.

Hospitality Enterprises, Inc. recently implemented Agilysys’ InfoGenesis solution at their Natchez Grand Hotel in Natchez, Miss., and at their Chateau Saint Denis in Natchitoches, La., and chose to further expand their partnership with Agilysys by implementing InfoGenesis in the two sightseeing vessels.
 
The management team was looking for a solution to help streamline operations aboard the two vessels while offering the flexibility to work offline when needed during excursions. They selected InfoGenesis point-of-sale system as it met that criteria, allowing them to work efficiently and seamlessly while cruising the Mississippi River.
 
“After seeing the power of InfoGenesis at work at our hotel properties, we’re excited to move the system onto the water” said VP at Hospitality Enterprises Don Duvernay. “Providing a unique and personalized guest experience for every passenger onboard our boat is very important to us and the InfoGenesis point-of-sale system is a perfect fit for our operation. Allowing us to work offline when needed is a big advantage, ensuring that we can provide uninterrupted service for passengers and a seamless operation for our staff.”
 
InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
 
“Our comprehensive point-of-sale solution supports mission-critical guest-facing processes at different types of venues across the world,” said Don DeMarinis, senior vice president of sales, Americas at Agilysys. “We look forward to helping the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong deliver one-of-a-kind guest experiences while maximizing profitability. InfoGenesis is ideally suited to meet the needs of Hospitality Enterprises, Inc. and shows their strong commitment to excellent guest service.”
 
The authentic Paddlewheeler Creole Queen is powered by a 24-foot diameter paddlewheel and provides day and night cruises on the Mississippi River showcasing beautiful views of the Crescent City. While telling stories from 300 years of New Orleans history, the cruise makes its way through the city, the French Quarter, the Port of New Orleans, downriver to the Jean Lafitte National Historical Park to see Louisiana’s swamplands and on to the historic Chalmette Battlefield. Passengers aboard the Creole Queen can truly enjoy the unique energy of New Orleans.
 
The Riverboat Louis Armstrong is a brand new renovation of a 3,000 passenger riverboat, formerly a floating casino, and will allow for “jazzing on the river,” as explained by CEO Warren Reuther, who remembers reading about Louis Armstrong going to the river with his trumpet to hop on one of the Streckfus Steamers as a deckhand in a bygone era. As such, the new boat’s emphasis will be on concerts, but she will offer three luxuriously appointed decks with top of the line lighting and sound systems for private events, corporate meetings, weddings, and more. The pièce de résistance will be a Riverboat Louis Armstrong Foundation Room with Satchmo memorabilia on display. Visitors will learn about his life and career through his music and the instruments he played, right here in his hometown.



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