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Sceptre Hospitality Appoints Jason Mier as Director of Client Experience Management

  • SHR Group
  • 04.02.14
Sceptre Hospitality Resources has announced that Jason Mier has joined the company as the first director of client experience management.

In this role, Mier will oversee all touch points between SHR and its clients as the company strengthens its focus on client satisfaction and support. Acting as a liaison between the sales and product teams, client services, and customers, Mier is a key addition to the company as SHR responds to its growth, rolls out their new Internet Booking Engine and enhances support features for its WindsurferCRS.

"The addition of Jason to our team is the result of a long search for a person that not only would have the technical qualifications and experience, but that understood our culture of service, integrity, teamwork and creativity," explained Rod Jimenez, SHR's chief operating officer. "Many at SHR know and have worked with Jason in the past and I am convinced that he will bring tremendous value to the team and the organization as a whole."

Mier is tasked with reinforcing the value of SHR client experience managers as revenue driving experts and strategic allies to SHR's clients. Previously, Mier served as the key account manager of top accounts at TravelClick. He has over 20 years of experience in customer service, revenue management, sales and operations within the hospitality sector. Mier holds a bachelor of science in hotel and revenue management from the Conrad N. Hilton College and a minor in Business Marketing from the University of Houston.

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