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Security Issue at Sabre Affects Rosewood Hotel Group Guests’ Payment Card Information

  • Sabre Hospitality Solutions (CRS and other solutions)
  • 01.23.18
Rosewood Hotel Group (“Rosewood”) announced an issue affecting certain Rosewood guest reservation information that was maintained on the systems of Sabre Hospitality Solutions (“Sabre”), a service provider used by Rosewood and other major hotel brands to process guests’ hotel reservations.

Sabre informed Rosewood that other hotel brands were similarly impacted by this issue. The issue occurred on Sabre’s systems and did not affect Rosewood’s own systems.
Sabre notified Rosewood in late Dec. 2017 that it had uncovered evidence that, between May 29, 2016 and Jan. 11, 2017, an unauthorized party had gained access to certain Rosewood guest reservation information that was maintained on Sabre’s systems. Sabre has indicated to Rosewood that the affected reservation information included guests’ names and payment card information (including cardholder name, payment card number, expiration date and security code).
After learning of the issue, Rosewood quickly began working with Sabre to identify the affected Rosewood guests. Rosewood understands that Sabre took steps to disable impacted accounts and stop the unauthorized access to its systems. Sabre also informed Rosewood that it engaged an outside cybersecurity expert to conduct a forensic investigation and notified law enforcement authorities. Rosewood notified the relevant payment card brands of the issue. As the service provider that processed the relevant reservation information, Sabre has indicated that it will also notify the relevant payment card brands.
Rosewood takes its obligation to safeguard guests’ information very seriously and is alerting them about this issue so they can take steps to help protect themselves. Rosewood encourages guests to carefully review their account statements and monitor their free credit reports for any unauthorized activity. If there is any suspicious or unusual activity, affected individuals should report it immediately to their financial institutions.
Further information for guests, including a list of the properties affected and the dates of exposure for each affected property, can be found online at https://www.rosewoodhotels.com/en/announcement. In addition, guests with questions regarding this incident can call 1-844-659-0621 or +1 503-597-5541 (outside the U.S.), Monday through Friday between 7:00 AM and 7:00 PM Pacific time.

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