StayNTouch Helps 11 Howard Reinvent Guest Service

  • StayNTouch Inc.
  • 04.19.16
StayNTouch has announced that 11 Howard, a newly opened 221-room boutique property in New York City's SoHo district, has implemented its cloud-based hotel software solutions.

StayNTouch’s solutions are gaining rapid adoption among branded as well as boutique hotels and are now in place at dozens of properties in North America and worldwide.

11 Howard opened earlier this month in the trendy SoHo district of New York City and is one of a growing number of distinctive luxury hotels that have moved away from the traditional front desk as a locus of activity on property. It installed StayNTouch’s solution in December 2015, and it quickly became clear that the StayNTouch mobility platform aligned with 11 Howard’s philosophy of guest service and choice.

 “As a community hub that reaches out across all barriers in one of the world’s most open neighborhoods, we wanted to make the guest experience at our hotel completely open and completely mobile,” said Anis Khoury, general manager. “Our mission is to serve guests where ever they would like to interact with us, in ways that give them complete freedom of choice – whether they are checking in via table prior to arriving at the property, or extending their stay from the comfort of their room without even picking up the phone. StayNTouch provided exactly the technology solutions we were looking for.”

StayNTouch offers hotels the opportunity to integrate three cloud-solutions on one platform:

  • Rover™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding and secure credit card swipe featuring P2P encryption & tokenization. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
  • Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing. More efficient staff. Quicker room turns. Happier guests.
  • Zest™: Enables guest pre-engagement and mobile guest services via mobile web. Guest-enabled mobile check in and out via smart phone or desktop. Private labeled, PMS-integrated mobile check in and/or checkout. Review bill, preferences collected, upsell opportunities, and remote key fulfillment.  Promote and monetize late checkouts.    

“11 Howard is a perfect example of the future of hotel operations, combining sensitivity to guest needs and preferences, with state of the art technology that delivers cost savings and efficiencies for ownership,” said Jos Schaap, CEO and founder of StayNTouch. “We appreciate the property’s commitment to re-thinking the typical guest stay, and recognizing that innovative technology can deliver choice and flexibility to their guests. We are delighted to partner with them.”

Since its inception in 2013, StayNTouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.

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