StayNTouch and Infinite Peripherals Boost Efficiency and Guest Satisfaction at Great Wolf Lodge Resorts

  • StayNTouch Inc.
  • 06.10.15
StayNTouch Inc. and Infinite Peripherals, Inc. (IPC) have created an innovative mobile platform that has improved efficiency and enhanced the guest experience at Great Wolf Lodge resorts in Williamsburg, Va. and Fitchburg, Mass., with six additional resort locations being deployed soon.

“The StayNTouch and IPC mobile solutions have been a game-changer for our hotels,” said Rajiv Castellino, chief information officer of Great Wolf Resorts. “Our departments are now able to communicate more effectively and efficiently, allowing us to improve our overall service to our guests.”

The new mobile solution combines StayNTouch’s versatile cloud-based mobile PMS overlay software with IPC’s Infinea Tab® M, which adds a barcode scanner, capable of reading 1D or 2D barcodes, and a magnetic stripe reader to iPad® mini tablets. The Rover Front Office™ software includes RFID key encoding and credit card swiping for flexible check-in/out anywhere, enabling front desk staff to move out from behind the desk and directly engage with guests throughout the waterpark resort.

The Rover Housekeeping™ software gives housekeeping staff touch-optimized access to rooms-to-clean lists, real-time room status and guest information, along with the ability to update rooms after servicing, which has resulted in far improved communication, greater efficiency and faster room turns. 

StayNTouch chose to partner with IPC due to the outstanding performance and versatility of the Infinea Tab M.
“The form factor of the Infinea Tab M is superior to other devices,” said Tim Kinsella, StayNTouch founder and COO.  “Plus, the Infinea Tab M can encode RFID guest room keys and wristbands, and can handle mobile credit card swipes with point-to-point encryption, which maximizes security.”

In addition to point-of-sale and operations, such as housekeeping, IPC’s compact, durable Infinea Tab M facilitates a variety of mobile enterprise functions, including inventory management, healthcare data access and labeling, ticketing and entry access, lead tracking, inspection/work flow, dispatch and time/labor. The Infinea Tab M comes with an option to connect to a portable receipt printer. IPC also offers accessories including protective cases, pistol grips, holsters, wall mounts and stands that can be customized with company colors and logos.

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