As a result, the Nonius Hotel App and Knowcross integration, hosted by our cloud platform, the Nonius Hub, will instantly connect the guest with the maintenance and housekeeping team, through their mobile. Getting the right staff, in the right place, at the right time with a faster response!

Adopting the most resourceful technology to streamline daily operations becomes a priority, especially in a staff shortage scenario like the one hoteliers are experiencing now.

Knowcross is a global leader in providing software products for hotel operations that ease staff access to guest data to anticipate, respond faster, and surpass their expectations. 

By enabling our mobile app with the Knowcross platform, the hotel and its guests will experience a new powerful integration. 

Guests can use their mobile devices to report any maintenance or housekeeping service. The hotel staff will receive an alert on the Knowcross platform to schedule the task and manage the priorities. When the task is complete, guests receive a notification on the app and can follow the status of their requests in real-time.

Having hotel departments synchronized will increase the efficiency of all operations, reduce costs and enhance guests’ satisfaction from arrival to departure. 

Staff will save valuable time by tracking and handling guests’ requests, complaints, and maintenance needs. Consequently, your staff can spend more time focusing on your guests. Department managers can now stay connected and analyze overall performance to communicate with their teams and optimize hotel services.

Having personalized engagement will empower the team to know your guests better and increase the revenue by promoting the hotel services and by delivering a memorable guest journey. 

Enabling your guests to quickly report any incident or special needs will avoid negative online reviews and turn what would be dissatisfied customers into loyal clients.