The Palms Hotel & Spa Selects Agilysys Solution Suite to Streamline F&B Delivery, Enhance Guest Service

  • Agilysys
  • 09.11.17
Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, announced that The Palms Hotel & Spa in Miami Beach has selected a suite of software solutions – including InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay – to streamline food and beverage delivery and enhance guest service at the 251-room luxury property.

The Palms Hotel & Spa, located oceanfront on famous Collins Ave., hosts both business and leisure travelers and is a popular destination for meetings, weddings and other special events. The property features a full-service spa, salon, fitness center, poolside bar and gourmet restaurant that offers both indoor and outdoor dining. The management team wanted a point-of-sale system that offered a reliable mobile option so that servers could easily take and place orders anywhere, including poolside and beachside. They also wanted a payment gateway solution that would protect sensitive cardholder data. The Agilysys solutions met the property’s criteria, with features and functionality that will help the resort streamline food and beverage delivery and provide exceptional guest service.
“I’ve spent two decades looking for the right POS solution for the environments I’ve worked in, and I’ve finally found it,” said Joan Rowland, director of information technology at The Palms Hotel & Spa. “The InfoGenesis POS system meets our needs for full point-of-sale functionality in a handheld wireless device. As a result, we can now provide fast and attentive service at poolside and beachside. We also can take payments anywhere on property without the need to touch guests’ credit cards. The InfoGenesis POS and rGuest Pay solutions are an unbeatable combination, enabling us to streamline efficiency, increase revenue opportunities and offer a more personalized guest experience.”
The Palms Hotel & Spa is using the following Agilysys solutions:
InfoGenesis POS – an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings.
InfoGenesis Flex – Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent.
rGuest Pay – the Agilysys payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.
“Our comprehensive and feature-rich solutions will help The Palms Hotel & Spa streamline food and beverage delivery property-wide, even in the most challenging situations,” said Larry Steinberg, senior vice president and chief technology officer at Agilysys. “InfoGenesis and InfoGenesis Flex offer an unbeatable combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality, yet offer maximum flexibility, while rGuest Pay reduces the risks associated with credit card acceptance. Together, this technology will help the property optimize food and beverage delivery, maximize profitability and enhance its market position as a premier destination resort.”
Located just minutes from the heart of South Beach, The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a destination where complete wellness and environmental awareness are at the center of each experience. Privately owned and managed by the Krause family, who also own the nearby boutique-style Circa 39 Hotel, The Palms sits on its own stretch of beach only 12 miles from Miami International Airport. The AAA Four Diamond rated property is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels in the world, and is also a Florida Green Lodging and Trip Advisor Silver Green Leader accredited property.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.