The Riverhouse Hotel and Conference Center Selects Springer-Miller Systems SMS|Host Hospitality Management System

  • Springer-Miller Systems
  • 12.15.15
Springer-Miller Systems (SMS) has announced that The Riverhouse Hotel & Convention Center has chosen the SMS|Host Hospitality Management System for its 221-room hotel and conference center in Bend, Oregon. 

Set on the banks of the Deschutes River, the Riverhouse Hotel and Conference Center offers a base camp for Central Oregon explorers to enjoy while taking advantage of the extension recreational opportunities in the high desert. With a $10 million dollar renovation underway and a brand new restaurant coming in early 2016, the Riverhouse provides a memorable Central Oregon experience. With over 36,000 feet of meeting space, the Riverhouse can accommodate groups from 5 to 1,500 guests.

The SMS|Host Hotel management system allows the Riverhouse to provide each guest a seamless service experience across all aspects of their stay. Using Springer-Miller’s Identification Document Scanning and Signature Capture, the Riverhouse can efficiently and quickly check guests into the property.  They will ensure the highest level of credit card security for their guests with the use of Springer-Miller’s Secure Payment Systems.

The Riverhouse Hotel will take advantage of Springer-Miller’s 24/7 “follow the sun” global support system with operations centers in Las Vegas, Toronto, Kuala Lumpur, and London to ensure a worry-free technology experience.  The Riverhouse Hotel will utilize Springer Miller’s Springboard e-learning system as time efficient and cost effective way to ensure that their Team stays on top of new features as they are introduced to the system.

“We wanted a PMS that could manage our entire resort from rooms, dining, and our conference center. Integration of our systems was a key decision point to install SMS|Host.  We knew that Springer-Miller’s 30 years of experience in hospitality technology would be a benefit to our entire organization,” said Rick Takach of Vesta Hospitality, property owner and management company of the Riverhouse Hotel and Conference Center.

“The Riverhouse represents a complex full-service resort that best compliments the full suite of integrated features the SMS|Host Hospitality Management System has to offer," said Victor Vesnaver, senior vice president, sales and marketing for Springer-Miller Systems. “We’re delighted to welcome the Riverhouse to our impressive list of customers from around the world and look forward to helping them deliver unrivaled service levels through our products.”

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