Tribal Gaming Operators Gain Powerful Solutions from Maestro PMS to Know Their Guests

  • Maestro PMS
  • 07.15.15
Through solutions like Maestro PMS Guest Experience Measurement and Analytics BI, Maestro PMS™ continues to expand services with tribal gaming and hotel operators throughout North America.

Maestro PMS™, a leading solutions provider for independent hotel operators, enables tribal gaming operators to understand their guests by measuring and recording their property experience and making the data available for effective, focused marketing and guest service programs that increase loyalty. 

Warren Dehan, Maestro PMS president, said, “Tribal gaming properties are different from most hotels. Without question, gaming hotels have a broader operating focus, but guest-centric service and operating efficiency are as vital here as they are in any other property. We have many tribal gaming clients in the U.S. and Canada and each tribal group has its own legal and operations guidelines. Maestro works within these unique business policies to deliver the solutions they need to support successful operations.”

Maestro Helps Tribal Gaming Companies Know Their Guests
Dehan noted that it is essential that these specialized tribal properties understand their guests, each person’s preferences, and how they spend their money. “Maestro customized its Web-based Guest Experience Measurement (GEM) guest satisfaction module to let tribal operators receive guests’ feedback on what they valued during their stay," he said. "Understanding guests and their preferences is the foundation of effective personalized marketing. Guest stay data and GEM comments are accessible in our Maestro Analytics Business Intelligence system.” Maestro Analytics lets operators easily develop highly effective email marketing programs based on guest interests.
Tight system integration is also important to tribal casinos. “We partnered with a number of our users, including Shooting Star Casino and Spirit Lake Casino Resort, to integrate Maestro with the most popular gaming systems," said Dehan. "These interfaces enable gaming systems to access guest stay and guest history data in Maestro PMS for greater property efficiency.”

Shooting Star Casino relies on Maestro PMS
"Shooting Star Casino is a busy seasonal tribal gaming property with a full-service hotel that operates 24/7," said Rodney Lemna, MIS director for Shooting Star. "We use property management technology from Maestro PMS because of its reliable SQL Server database that provides integration within the Maestro Front Office, reservation system, and other modules. Maestro also simplifies integration with our casino management system data. We tie all related outlets together on one Maestro database to better serve guests and operate our hotel more profitably."
Lemna explained that the property previously used an Oracle-based system. "Maestro enables us to quickly look at each guest's activities throughout the property and track where they spend their money to assist Shooting Star in building business that better meets customer perspectives," he said. The Shooting Star is one of many tribal gaming properties that use the Maestro PMS Suite of integrated modules.  

Maestro PMS is a preferred property management system of leading independent hotels, resorts and multiproperty groups. Maestro was developed from the ground up as a true hospitality enterprise system that offers a comprehensive suite of more than 20 integrated modules sharing a single database.

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