TrustYou, one of the world’s largest guest feedback platform, in collaboration with Volara, a provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging.
The outcome combines TrustYou’s guest messaging feature with Volara’s voice-based guest engagement software, through Amazon’s “Alexa” and results in an innovative and hassle-free way of communicating on the spot, during a guest’s on-site experience.
TrustYou first released its Guest Messaging feature in 2016 and has been constantly improving ever since. In the company’s most recent eBook, The Hotelier’s Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey, TrustYou recommended Volara’s solutions, emphasizing their fruitful partnership.
With the integration of the Volara-powered Amazon Echo into the TrustYou Guest Messaging tool, guests can now communicate with the hotel staff in the most effortless way: by only using their voices. 35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer — a year-over-year increase of nearly 130 percent. This goes to show that voice-enabled devices are rising in popularity and have the ability to enhance the guest experience.
“By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner,” said Benjamin Jost, TrustYou’s CEO and co-founder. “We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel’s reputation.”
The integration between the two technologies is fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalizing and improving the hotel service and the guest’s on-site experience.”
Modern hoteliers want to communicate with their guests efficiently and on their guests’ preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou. This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions,” said David Berger, CEO of Volara.