glh Deploys Infor EzRMS

  • Infor Hospitality, EzRMS
  • 04.30.14
glh, the London-based global hotel subsidiary of the Singapore-listed GuocoLeisure Group, has completed the second phase of its deployment of Infor EzRMS across 10 managed properties.

This follows the successful implementation of EzRMS across 19 owned properties in 2012.

The owner of the Guoman and Thistle hotel brands, glh is one of London's largest owner-operator hotel companies. The glh global owner-operator has a 10 year strategy to become one of the world's best managed hospitality companies, using big data to deliver the best guest-centered experience in the industry across 100 cities. Following the successful deployment of Infor EzRMS throughout 19 owned properties, glh has now deployed EzRMS across a further 10 managed properties under the Thistle brand.
Infor EzRMS revenue management treats bookable hotel nights as a perishable commodity and helps optimize revenue by forecasting and modeling demand and delivering recommendations for optimal room pricing. Deployed via the cloud, glh will use the EzQuote, EzContract and EzRegion modules to help optimize revenues and improve insight into the business. When rolled out to all properties, glh will help standardize its revenue management processes on EzRMS. Future plans involve the development of business intelligence analytics and granular insight into financial data.
"While the industry rushes to take even more decision making out of the hotels, glh is moving to put even more back in, giving autonomy to our individual hotels, and a key part of this is revenue management and clear, deep insight into the most lucrative contracts for that property," said Lynn Connon, head of pricing, revenue management systems and process for glh. "Infor EzRMS is a key part of this strategy."

"The successful deployment of this second phase shows the strength of the relationship between glh and Infor," said Wolfgang Emperger, vice president of Infor Hospitality EMEA.  "By standardizing revenue management processes across such a diverse portfolio of properties, glh will establish a platform that will encourage entrepreneurial drive and growth throughout its hotels."

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