Siegel Sez

March 21, 2019

Siegel Sez


by: Rich  Siegel


A couple of weeks ago on my LinkedIn profile it was suggested that I should be congratulated for 27 years of promoting a better understanding of technology for the industry via Hospitality Upgrade and Siegel Sez via Hotel-Online. I was a little embarrassed how I seemed to get a million congrats from those in my network. I have learned a great deal over the years about technology, but like everybody we all want to know what is new and what is coming. Hopefully if you are reading this you are already a subscriber to Hospitality Upgrade (if not, please go to www.hospitalityupgrade.com/subscribe) and you know our focus is on the hotel industry. Our spring issue which will be hitting your mailboxes any day now and includes a very special section on technology for the cruise industry. When cruise line CIOs join us at the CIO Summit we were always intrigued at how similar they are to hotels, but also how different they are. Those who think they are floating hotels are absolutely wrong at least when it comes to technology. When you read the Cruise Technology Section in our spring issue, you will see that the use of facial recognition is far ahead of hotels. Artificial intelligence will be used quite a bit differently then how hotels see it coming into play. And especially interesting is how cruise lines are connecting systems via integration platform as a service (iPaaS) which is going to open doors for many new vendors to address the needs of the cruise industry. Low Earth Orbiting (LEO) will create an explosion of bandwith and make it more affordable. There is even talk about the eventual move to the cloud, which the hotel industry has already embraced. I learned a great deal from our cruise section and we thank the execs from Royal Caribbean, Walt Disney, Norwegian, Carnival, MSC and the new Virgin Voyages coming from Richard Branson’s Virgin Group, for sharing their visions with us. If you are going to be at Seatrade Cruise Global in April in Miami, please look for us. (https://www.seatradecruiseglobal.com/) We will be there distributing the spring issue of Hospitality Upgrade and hoping to get more feedback, a better understanding of the industry and the changes it is experiencing.

That second week of April is going to be a challenge for many. Seatrade in Miami, HT-Next in New Orleans and HITEC Europe in Mallorca, Spain – all these events are happening during the same week. I will be in Spain where HFTP has announced that the exhibit hall is sold out and pre-reg numbers for attendees is beyond its first two European events in Amsterdam. Divide and conquer, that is our goal for the first week in April. I hope we will see you somewhere.

Our next Siegel Sez will have a pleasant surprise coming. We love when those who live in the technology world share their thoughts and knowledge of the industry with us. That is all I am going to say at this point. Here now is the latest technology happenings in the industry. Good luck in your March Madness pool. As long as anybody but Duke wins, I will be happy. I gave up ever trying to win a pool, but it is fun to participate. I will see you at the end with this week’s attempt at you-know-what.

Rich@hospitalityupgrade.com



TOP O' THE NEWS



- Marriott Plans to Build Thousands of New Hotels by 2021
-
HSMAI Honors Greater New York as Chapter of the Year
Hyatt Introduces First Wellbeing Ideation Lab Series
Marriott International Announces Three-Year Growth Plan
Sheraton Unveils New Logo Marking Transformation Milestone
New Hotel Trend Survey Reveals Major Advancements Across the Industry
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For More Information on Top O' the News for 3/22/19

PEOPLE ON THE MOVE



- BirchStreet Systems Announces Industry Veteran Dan Hiza Joins as Managing Director for EMEA
BirchStreet Systems announced the addition of Dan Hiza to the executive team as the company’s Managing Director for Europe, Middle East & Africa (EMEA).
https://www.birchstreetsystems.com
 
- Third Door Media SVP Michelle Robbins Joins Milestone as Head of Digital
Robbins brings more than two decades of experience in digital marketing, technology, content strategy and digital marketing leadership.  She most recently was Senior VP of Content & Marketing Technology at Third Door Media where she led content strategy and data analysis.
https://www.milestoneinternet.com/
 
- HSMAI Celebrates Amy Champagne and Laura Dinu as Hotel Sales Professionals of the Year
The Hospitality Sales and Marketing Association International is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients.
https://www.hsmai.org


GUEST MANAGEMENT SYSTEMS



The EXchange Hotel Vancouver Choses ALICE to Optimize Hotel Operations
Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix
ALICE Helps the Luxury ChablÈ Resort Take Communication and Staff Operations to the Next Level
- Rosewood Hotels & Resorts Selects InfoGenesis® POS for its Five-Star Tuscan Resort—Castiglion del Bosco
Maestro PMS’ Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018
7 Cedars Casino Selects Visual One Property Management System for Its Highly-Anticipated Resort
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For More Information on Guest Management Systems for 3/22/19

RESERVATIONS



- Highly Anticipated TWA Hotel at JFK Airport Selects Sabre to Power its Distribution Strategy in Multi-Year Agreement
Sabre Corporation, a leading technology provider to the global travel industry, announced a multi-year agreement with the TWA Hotel, the only on-airport hotel at JFK Airport, opening on May 15, 2019.
http://www.sabrehospitality.com
 
- SiteMinder Study Reveals Great Hotel Service, Personalized Offers Win Guests From Italy Every Time
A new study by SiteMinder reveals that great service and personalized offers are the two deciding factors for Italian travelers when choosing their accommodation.
https://www.siteminder.com


REVENUE MANAGEMENT



- Omni Hotels and Resorts Partners With IDeaS to Transform Total Property Revenue Performance
Omni Hotels and Resorts will roll out both IDeaS G3 Revenue Management System (RMS) and IDeaS Smart Space, a cloud-based meetings and events strategy application, across its portfolio of 60 distinct luxury hotels and resorts in North America.
https://ideas.com
 
- Leaders Recognized for 2018 Achievements
IDeaS Global Partner Ecosystem Awards given to key contributors for excellence in innovation, leadership and focus.
https://ideas.com


GUEST SERVICES



INTELITY Partners with The Howard Hughes Corporation® on New Voice Technology Program
Save time, increase security: ReviewPro First Company to Provide Direct Response to Guest Reviews on Google and Booking.com
INTELITY to Attend April’s HITEC Europe Conference in Mallorca, Spain
Infor Continues to Modernize Revenue Management Functionality for Hoteliers
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For More Information on Guest Services for 3/22/19

MARKETING/MANAGEMENT



- With Flip.to, Adventures on the Gorge Primed for Season Ahead After Inspiring New Audience of More Than 160K in 6 Months
Launched in August of 2018, the property has sparked conversations with travelers worldwide, since reaching a new audience of over 160,000. This is in addition to converting thousands of unique site visitors and warm leads who are being nurtured down the path to becoming a future guest with the help of the Flip.to platform.
http://flip.to
 
- Cendyn Launches the All-New ePlanner Platform
Cendyn is excited to announce the launch of the company’s newly redesigned ePlanner group sales and operations tool for hotels.
http://www.cendyn.com


SALES & CATERING, MEETING PLANNING



iVvy Venue Technology Achieves Oracle Validated Integration With Oracle Hospitality OPERA PMS
Next generation sales and catering solution iVvy now offers Oracle Validated Integration of contacts, blocks and room reservations plus, syncs ARI from OPERA PMS back to the iVvy dashboard.
https://www.ivvy.com


BACK OFFICE



- ProfitSword Releases Report Analyzing the Latest Trends in Data Forecasting and Budgeting Technology
ProfitSword announces the release of a comprehensive report detailing the latest advances in data forecasting and budgeting tools and practices for the hospitality industry.
www.profitsword.com
 
- New Castle Hotels & Resorts Installs Aptech’s PVNG Enterprise Accounting System for 21 Properties
Aptech Computer Systems announced New Castle Hotels & Resorts upgraded its back office system to PVNG Enterprise Financial Accounting to centralize processes for 21 properties. New Castle Hotels & Resorts (NCH) is a prominent operator of Marriott, Hilton, Choice and independent properties.
http://www.aptech-inc.com


COMMUNICATIONS/INFRASTRUCTURE



The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation With Wi-Fi by Hotel Internet Services
Quore Is Fast Becoming One of Hospitality’s Most Powerful Technology Tools
- Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova
Cox Business Blankets Orange County Great Park with State-of-the-Art Connectivity Infrastructure
Cox Business to Upgrade Las Vegas Convention Center Network and Power Massive Facilities Expansion
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For More Information on Communications, Infrastructure for 3/22/19

PAYMENT PROCESSING



Runtriz Pay Brings Caesarsí Guests Fast, Secure and Simple Payment So They Can Stay in the Game
Caesars Entertainment properties in Las Vegas has expanded its partnership with Runtrizô to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience.
http://www.runtriz.com


SECURITY



- Coast Canmore Hotel & Conference Centre Upgrades With OpenKey
Guests of the Coast Canmore Hotel & Conference Centre can now enjoy the latest in guestroom access through a partnership between Coast Hotels and OpenKey, a universal mobile key for hotels.
http://www.openkey.co
 
- dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks
dormakaba, provider of the Saflok™ and Ilco™ brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID  electronic door locks and Ambiance Management Software.
https://www.dormakaba.com


HOSPITALITY EVENTS



- HFTP Sells Out Exhibition for Upcoming HITEC Europe 2019 in Palma, Mallorca, Spain
Hospitality Financial and Technology Professionals, an international nonprofit association and producers of the Hospitality Industry Technology Exposition and Conference, has sold all exhibit spaces for the upcoming HITEC Europe 2019.
www.hftp.org/hitec/Europe 


PIQUED OUR INTEREST



- This hotel has rooms that clean themselves
- Profiting From Prearrival
- Shrinking margins, downturn on minds at Hunter Conference
- The World’s First Space Hotel is Opening in 2022 and Already Taking Reservations

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For More Information on Piqued Our Interest for 3/22/19

You-Know-What



Kenny, a city boy, moved to the country and purchased a car from a farmer for $100. The farmer agreed to deliver the car the following day. The next morning, the farmer drove up and said, "Sorry, son, but I have some bad news. The car broke down."
"OK, well, just return my money to me," Kenny said.
"Sorry, can't do that," said the farmer. "I already spent it."
"OK then, just unload the car," said Kenny.
"Whatcha gonna do with it?" asked the farmer.
"I'm going to raffle it off," Kenny replied.
"You can't raffle off a broken-down car!" the farmer exclaimed.
"Of course I can," replied Kenny. "Watch me. I just won't tell anybody it doesn't work."
A few weeks later, the farmer met up with Kenny and asked, "So, what happened with the car?"
"I raffled it off. I sold 500 tickets at two dollars a piece and made a profit of $898.00," explained Kenny.
"Didn't anyone complain?" inquired the farmer.
Kenny proudly replied, "Just the guy who won. So, I gave him his two dollars back."




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