Vendor Updates

ResortSuite Inc.

2011 Fall
Toronto, Ontario

Continuing to Lead the Path to Streamlined Guest Experiences
For more than a decade, ResortSuite has managed guest information and simplified operations for some of the most prestigious hotels, resorts, spas and clubs in the world.  Unlike most software solutions available on the market, ResortSuite is built on a guest-centric technology platform. This enables properties to manage their businesses more efficiently and provide exceptional guest service. HTNG and PA-DSS certified, ResortSuite extends its guest-centric design with data mining capabilities and integrated one-to-one e-marketing, social networking, Web and mobile user experiences.  ResortSuite is built on Oracle, an industry-leading database software and provider of business critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well-designed and easily configurable. 

Creating Greater Convenience for Guests
ResortSuite MOBILE is an interactive and customizable application that extends an operation’s brand and showcases its multifaceted services to millions of mobile users.  Downloadable free of charge, ResortSuite MOBILE enables a property to engage current and potential guests, creates multiple customer conveniences and helps generate supplemental revenue.

Improving Guest Communication
Arriving through a partnership with leading e-marketing technology provider, ExactTarget, ResortSuite CONNECT is an integrated e-marketing tool that offers email capabilities, facilitates viral communication and delivers personalized, targeted, timely, measurable and revenue-generating email messages.

New Paradigm in the Reservations Process
ResortSuite WEB is a high-performance, customizable and automated online booking engine.  Fully integrated with the PMS, spa, golf and retail GCs, WEB performs real-time seamless transactions against live inventory requiring no costly third-party tools or manual entry.  Guests finally enjoy a one-stop shopping experience for all reservations.

Driving Business Decisions
ResortSuite DASHBOARD is a business intelligence application that helps guide businesses by providing real-time insight into KPIs, data and metrics.  Supporting daily decision making, DASHBOARD monitors performance and indicates potential opportunities and/or issues at a location or enterprisewide.
Hotel Technology Next Generation (HTNG) Property Web Services Product Specification
ResortSuite works closely with the HTNG community and supports the association’s industrywide initiatives around standardization.  In 2009, ResortSuite was able to successfully certify its solution against open HTNG specifications.

Full-service Luxury Hotels, Resorts and Boutique Hotels
ResortSuite eliminates many system interfaces, enabling hotels, resorts and boutique properties to run its entire single or multiproperty location(s) via one database server. This creates tremendous advantages for all departments, including the deep customer knowledge stored and accessible via the single guest record/profile and viewable propertywide.

Private and Public Clubs
ResortSuite’s customer relationship management approach is well suited to the needs of a diverse operation that has to manage memberships, room, retail, activities, golf, dining and events.

Destination and Resort Spas
Designed to manage any size spa, ResortSuite’s SPA solution satisfies the multifaceted needs of a destination, hotel or resort spa. Powerful guest profiling, multidimensional scheduling and booking capabilities optimize resources and minimize booking time.

For more information please visit

want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.