Vendor Updates

ResortSuite Inc.

2014 Summer
Toronto, Ontario

A New Leader in Integrated Hospitality Software
For more than a decade, ResortSuite has managed guest information and streamlined operations for some of the most prestigious hotels, resorts, spas and clubs in the world. Unlike other available hospitality software, ResortSuite is built on a guest-centric technology platform. This enables properties to manage their businesses more efficiently and provide exceptional guest service. HTNG and PA-DSS certified, ResortSuite extends its guest-centric design with data mining capabilities and integrated one-to-one e-marketing, social marketing, Web and mobile user experiences. ResortSuite is built on Oracle, an industry-leading database software and provider of business-critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well designed and easily configurable. 

Engaging the Massive Mobile and Social Networking Audiences
Extending a property’s brand to millions of mobile device and Facebook users, ResortSuite’s MOBILE and SOCIAL applications create interactive experiences that provide an unprecedented level of simplicity, convenience and customer engagement. They allow businesses to promote their services, customize their messaging and generate additional revenue while harnessing the phenomenal reach of mobile devices and Facebook activity worldwide.

Improving Guest Communication
Arriving through a partnership with leading e-marketing technology provider, ExactTarget, ResortSuite CONNECT is an integrated e-marketing tool that offers email capabilities, facilitates viral communication and delivers personalized, targeted, timely, measurable and revenue-generating email messages.

New Paradigm in the Reservations Process
ResortSuite WEB is a high-performance, customizable and automated online booking engine. Fully integrated with PMS, spa, golf and retail gift cards, WEB performs real-time seamless transactions against live inventory requiring no costly third-party tools or manual entry. Guests finally enjoy a one-stop shopping experience for all reservations.

Driving Business Decisions
ResortSuite DASHBOARD is a business intelligence application that helps guide businesses by providing real-time insight into KPIs, data and metrics. Supporting daily decision making, DASHBOARD monitors performance and indicates potential opportunities and/or issues at a location or enterprisewide.
PA-DSS Certification
ResortSuite has been PCI PA-DSS validated across all modules. By using tightly integrated modules, with no interfaces required, it eliminates many of the connection points where security holes and exposures to breach can occur. ResortSuite also uses tokenization technology from Shift4 so that it completely eliminates the need to store any credit card numbers in the Oracle database.

Hotel Technology Next Generation (HTNG) Property Web Services Product Specification
ResortSuite works closely with the HTNG community and supports the association's industrywide initiatives around standardization. In 2009, ResortSuite was able to successfully certify its solution against open HTNG specifications. In 2012, Frank Pitsikalis, ResortSuite’s founder and CEO, was appointed vice-chair of HTNG’s first vendor advisory council.

Full-service Luxury Hotels, Resorts and Boutique Hotels
ResortSuite eliminates many system interfaces, enabling hotels, resorts and boutique properties to run its entire single or multiproperty location(s) via one database server. This elicits tremendous advantages for all departments, including, the deep customer knowledge stored and accessible via the single guest record/profile and viewable propertywide.

Private and Public Clubs
ResortSuite’s customer relationship management approach is well suited to the needs of a diverse operation that has to manage memberships, room, retail, activities, golf, dining and events.

Destination and Resort Spas
Designed to manage any size spa, the SPA solution satisfies the multifaceted needs of a destination, hotel or resort spa. Powerful guest profiling, multidimensional scheduling and booking capabilities optimize resources and minimize booking time.

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