Vendor Updates

ResortSuite Inc.

2015 Fall
Toronto, Ontario

A New Leader in Integrated Hospitality Software
For more than a decade, ResortSuite has managed guest information and streamlined operations for some of the most prestigious hotels, resorts, spas and clubs in the world. Built on a guest-centric technology platform, ResortSuite enables properties to manage their business more efficiently and provide exceptional guest service. HTNG and PA-DSS certified, ResortSuite is built on Oracle, an industry-leading database software and provider of business-critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well designed and easily configurable. 

Improving Guest Communication
Arriving through a partnership with leading e-marketing technology provider, ExactTarget, ResortSuite CONNECT is an integrated e-marketing tool that offers email capabilities, facilitates viral communication and delivers personalized, targeted, timely, measurable and revenue-generating email messages.

New Paradigm in the Reservations Process
ResortSuite WEB is a high-performance, customizable and automated online booking engine.  Fully integrated with PMS, SPA, GOLF, SKI, RETAIL GCs, as well as CLUB for member statements, WEB performs real-time seamless transactions against live inventory, requiring no costly third-party tools or manual entry. Guests finally enjoy a one-stop shopping experience for all reservations. MOBILE and SOCIAL applications also provide real-time booking capabilities and allow businesses to generate additional revenue while harnessing the phenomenal reach of mobile devices and Facebook activity worldwide.

Driving Business Decisions
ResortSuite DASHBOARD is a business intelligence application that helps guide businesses by providing real-time insight into KPIs, data and metrics. Supporting daily decision-making, DASHBOARD monitors performance and indicates potential opportunities and/or issues at a location or enterprisewide.
Tablet-based Applications for Operations

The ResortSuite OPS (operations) framework uses iOS and Android-based tablets to deliver specific applications for internal use cases such as food and beverage ordering and check-in processes. The OPS collection of applications provides operational staff the tools they need exactly when and where they need them – face-to-face with their guests. OPS now includes the SPA Check-In App, PMS Check-In App, F&B TabletSide POS and SPA Staff Portal.

PA-DSS Certification
ResortSuite has been PCI PA-DSS validated across all modules. By using tightly integrated modules, with no interfaces required, it eliminates many of the connection points where security holes and exposures to breach can occur. ResortSuite also uses tokenization technology from Shift4 so that it completely eliminates the storing of any credit card numbers in the Oracle database.

Hotel Technology Next Generation (HTNG) Property Web Services Product Specification
ResortSuite works closely with the HTNG community and supports the association's industrywide initiatives around standardization. In 2009, ResortSuite was able to successfully certify its solution against open HTNG specifications. In 2012, Frank Pitsikalis, ResortSuite’s founder and CEO, was appointed vice-chair of HTNG’s first vendor advisory council.

Full-service Luxury Hotels, Resorts and Boutique Hotels
ResortSuite eliminates many system interfaces, enabling hotels, resorts and boutique properties to run their entire single or multiproperty location(s) via one database server. This elicits tremendous advantages for all departments, including the deep customer knowledge stored and accessible via the single guest record/profile and viewable propertywide.

Private and Public Clubs
ResortSuite’s customer relationship management approach is well suited to the needs of a diverse operation that has to manage memberships, room, retail, activities, golf, dining and events.

Destination and Resort Spas
Designed to manage any size spa, the SPA solution satisfies the multifaceted needs of a destination, hotel or resort spa. Powerful guest profiling, multidimensional scheduling and booking capabilities optimize resources and minimize booking time.

For more information, call (866) 4RSUITE or visit

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