Vendor Updates

Eleven Software

2016 Summer
Portland, OR

Eleven Software believes in the power of the connected guest. It believes that technology should enhance the guest experience, not create friction. Because with the right tools, users can promise their guests seamless connectivity – a consistent, high-performance guest Wi-Fi experience across the brand with personalized guest insight at every location.
The ElevenOS connected guest platform provides the foundation of a great guest Wi-Fi experience. Approved by major hotel brands and cruise lines, Eleven Software helps millions of guests stay connected each month. With 15 years of experience dedicated to solving the unique connectivity challenges of the hospitality market, Eleven Software is a standard to help hotels deliver a consistent, high-performance guest Wi-Fi experience across every interaction.

Flexible Guest Wi-Fi Software Platform
Reliable Wi-Fi remains the No. 1 most desired amenity today. As today’s traveler carries more devices and consumes more mobile data, hotels are challenged to continuously upgrade their infrastructure to meet rising demand for bandwidth. But, it’s about more than just bandwidth. The ElevenOS cloud-based platform helps hotels manage guest Wi-Fi across disparate systems, locations and network service providers. Hoteliers get complete control over the guest experience, including branding, internet service plan options, and bandwidth prioritization for individuals and groups. From single hotels to large multiproperty chains, ElevenOS provides an intuitive and flexible interface for easy guest internet management.

Secure, Seamless Connection – Always and Everywhere
To win the loyalty game, brands need to deliver consistent, high-performance Wi-Fi at every interaction – within a hotel or across brand properties worldwide. ElevenOS offers secure, centralized authentication to better understand who is using the network, what types of devices guests are carrying, individual and group bandwidth consumption, and more. Hoteliers can adjust business rules in real time via a centralized Web interface to ensure that guests across the hotel experience reliable Wi-Fi. Eleven Software is taking the lead in developing secure personal area networks (PANs) that enable shared, interactive experiences between devices and guests.

Engaging Guest Experiences at Every Interaction 
Eleven Software takes authentication to the next level by integrating Wi-Fi analytics with data from other guest information systems to better understand hotel patrons in order to deliver personalized, engaging experiences. ElevenOS integrates with property management systems (PMS), loyalty systems, CRM databases, social profiles and more. Customizable, branded portals allow hotels to deliver targeted offers or promote relevant on-site amenities and local services. With HotSpot 2.0, ElevenOS allows for “once in a lifetime” authentication to recognize guests at all locations and enable personalized guest experiences. With more guest services becoming technology driven, a robust connection to the hotel network for guest-facing services and back-of-house operations will be mission critical to driving guest satisfaction.

Works with Existing Hospitality Infrastructure
The ElevenOS platform integrates with a wide range of hardware and software and is available through various leading service providers; no proprietary hardware or software is necessary. Eleven Software has pre-built integrations to network technologies like Cisco Meraki, Nomadix, Ruckus and HP as well as hospitality systems like Oracle Hospitality OPERA PMS, so hotels can leverage their existing infrastructure to optimize the guest Wi-Fi experience.

15 Years of Hospitality Leadership
The ElevenOS connected guest platform has been a constant in hospitality for managing guest Wi-Fi since 2001. Approved by major brands and leading boutiques, Eleven Software helps millions of guests stay connected each month. With more than 15 years delivering hospitality technology and strategic leadership in industry workgroups like HTNG, Eleven Software is a recognized authority for delivering a superior guest Wi-Fi experience.

For more information call (503) 222-4321, email or visit


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