Vendor Updates

ResortSuite Inc.

2009 Fall
Toronto, Ontario

One Database, One Guest, One Partner – ResortSuite
The single most important component in any hospitality operation is the guest. The challenge for any property is balancing all of the needs of its day-to-day operation with a cost-effective approach to providing superior, consistent customer service to each and every guest before, during and after a stay.

ResortSuite provides a unique guest-centric offering that combines common core capabilities with rich domain expertise in every operational area. A truly integrated management solution, ResortSuite helps you operate your property from a strong, unified base while still enjoying a complete 360-degree view of your entire operation and each guest’s experience.

Now you can really know your guest.

ResortSuite is built on Oracle, an industry-leading database software and provider of business-critical information systems. It is complemented by a rich development methodology, meaning all ResortSuite modules are consistent, well-designed, highly integrated and easily configurable.  ResortSuite also has a powerful architecture that was designed to quickly address change.  Its modular, hospitality management system provides integrated solutions tailored for various areas of an operation: PMS, spa, food and beverage, catering, club, golf, ski, retail, concierge and Web.

Supporting the Unique Needs of Any Operation
The modular and scalable design of ResortSuite supports the needs of many different types of operations. Any ResortSuite module can operate in a completely standalone fashion or as part of an integrated solution.

Full-service Luxury Hotels and Resorts 
ResortSuite was built to manage all facets of a resort operation and eliminates many system interfaces, enabling a resort to run its entire property or multiple property locations on one database server. This elicits tremendous benefits to the entire resort operation, including, customer service, operations, inventory, marketing, sales, IT, finance and management. The most valuable benefit is the deep customer knowledge accessible through the single customer record/profile. A customer, including his or her history, interactions and preferences, is available throughout the entire resort or sister resorts.

Boutique Hotels
Smaller, multifaceted properties typically require a number of systems to manage its operation. For boutique hotels, ResortSuite provides a superior solution for managing guest information and operations in a simplified, single-server, cost-effective operating environment.

Private Clubs
Because clubs typically have more interactions with each member, ResortSuite’s customer relationship management approach is well suited to the needs of a diverse operation that has to manage memberships, retail, activities, golf, dining and events.

Timeshare Properties and Condo Management
ResortSuite has completely integrated capabilities for managing shared ownership units, which blend in with the other integrated capabilities, such as spa, member, event and hotel management.

Destination and Resort Spas
Designed to manage any size spa or salon, ResortSuite SPA satisfies the multifaceted needs of a destination spa, hotel or resort spa. Powerful guest profiling, multidimensional scheduling and booking capabilities maximize a spa’s resources and minimize booking time.

Day Spas, Multilocation Spas and Call Centers
ResortSuite’s multilocation capabilities support the management of multiple spa locations on a single database server while maintaining separate scheduling and product inventory for each location and sharing common information such as customer profiles and gift certificates across all locations.

For more information please visit

want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.