Vendor Updates

ResortSuite Inc.

2010 Summer
Toronto, Ontario

Integrated.  Powerful.  Simple.
The ResortSuite system is a fully integrated guest-centric solution that combines common core capabilities with rich domain expertise.  HTNG-certified, ResortSuite is designed to minimize interfacing, achieve economies of scale, leverage business intelligence, and optimize operations and guest service in a secure environment.  It manages every aspect of your property including automated online reservations and up-to-the-minute dashboard for KPIs across operations, properties and the enterprise.

ResortSuite is built on Oracle, an industry-leading database software and provider of business critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well-designed, and easily configurable. 

New Paradigm in the Reservations Process
ResortSuite WEB is a high-performance, customizable and automated online booking engine.  Fully integrated with PMS, spa, golf and retail GCs, WEB performs real-time seamless transactions against live inventory, requiring no costly third-party tools or manual entry.  You benefit from an efficient and reliable online reservation capability, while guests enjoy a convenient, simple and personalized reservation experience.

Driving Business Decisions
ResortSuite DASHBOARD is a business intelligence application that helps guide your business by providing real-time insight into KPIs, data and metrics.  Supporting daily decision-making,  DASHBOARD monitors performance and alerts you to potential opportunities and/or issues in your operation.

Extracting information directly from other ResortSuite applications, DASHBOARD drills down into data from its centralized database, delivering concise information.  An interactive console permits you to define personal KPIs and monitor performance by department, location or operationwide.

Hotel Technology Next Generation (HTNG) Property Web Services Product Specification
ResortSuite works closely with the HTNG community and supports the association’s industrywide initiatives around standardization.  In 2009, ResortSuite was able to successfully certify its solution against open HTNG specifications.

Supporting the Unique Needs of Any Operation
The modular and scalable design of ResortSuite supports the needs of many different types of operations.  Each ResortSuite application can operate in a completely standalone fashion or as part of an integrated solution.

Full-service Luxury Hotels, Resorts and Boutique Hotels
ResortSuite manages all facets of hotel, resort and boutique properties.  It eliminates many system interfaces, enabling an operation to run its entire single or multiproperty location(s) via one source and one database server.

This elicits tremendous advantages for all departments including the deep customer knowledge that is stored and accessible via the single guest record/profile.  History, interactions and preferences are viewable propertywide.

Private Clubs
ResortSuite’s customer relationship management approach is well suited to the needs of a diverse operation that has to manage memberships, retail, activities, golf, dining and events.

Timeshare Properties and Condo Management
ResortSuite has completely integrated capabilities that manage shared ownership units, which consolidate with other functions, such as spa, member, event and hotel management.

Destination and Resort Spas
Designed to manage any size spa, the SPA solution satisfies the multifaceted needs of a destination, hotel or resort spa. Powerful guest profiling, multidimensional scheduling and booking capabilities optimize resources and minimize booking time.

Day Spas, Multilocation Spas and Call Centers
ResortSuite’s multilocation capabilities support the management of spa locations on a single database server while maintaining separate scheduling and product inventory per location. Information such as customer profiles and gift certificates are shared across locations.

For more information please visit or call (866) 4RSUITE.

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