Vendor Updates

Guestware®

2017 Fall
Seattle, WA
http://www.guestware.com

Guestware CRM software is a cloud-based hotel guest experience management system that collects, manages and reports on all guest information, enabling hotels and resorts to track the guest experience while enhancing operational efficiencies in a single database. Seamlessly integrated with other hotel systems, Guestware helps staff anticipate guest needs and guarantee prompt service through reliable mobile solutions. Guestware offers a variety of products with licensing or subscription-based pricing to suit the needs of both small and large hotels with easy implementation, remote deployment options, online training and ongoing customer support.
 
Products:
Guest Response

Features of Guestware’s Guest response include:
  • Rapid response/workflow automation: Mobilize the workforce with this auto-dispatch tool for logging, dispatch and follow-up on all guest requests.
  • Incident tracking: Track and follow up on all guest complaints or problems, and be sure every guest is satisfied before they leave.
  • Housekeeping IVR: Empower housekeepers to proactively report problems (via telephone) to reduce and quickly fix guest problems.
  • Guest chat: Communicate with guests on their mobile devices before, during and after their stay.
  • Mobile: Empower staff with a mobile solution to support rapid response, inspections and more.
  • Analytics: Report and analyze trends to eliminate recurring issues and help staff work smarter.
Facilities Maintenance
Facilities Maintenance provides:
  • Engineering preventive maintenance: Schedule and track hotel’s preventative maintenance to protect the owners’ most important asset – the building.
  • Work order automation: Automate manual work order process with a streamlined process to make engineering more efficient and accountable.
  • Mobile inspections: Conduct housekeeping and engineering inspections on a mobile device.
  • Enterprise reporting: Consolidate incident reporting for multiple properties with the interactive reporting and graph tool.
CRM
Features of Guestware’s CRM include:
  • Guest recognition: Streamline the front desk process to prepare for valued guest arrivals and establish relationships with returning guests.
  • Guest data management: Manage guest data to make it actionable for the guest service and marketing staff.
  • Loyalty program management: Utilize the tools to manage a points-based loyalty program and link all guest information into one account.
  • Email campaign management: Seamlessly connect actionable guest history information from the PMS to send relevant communication.
  • Guest analytics: Reporting and analytical trends help service and marketing teams identify opportunities to grow profitable relationships with the most valued guests.
Guestware CRM software is installed and actively used at more than 1,000 hotels and resorts worldwide including large brands and independent hotels in more than 75 countries. It is well suited for international hotel groups that need extensive language preferences. Guestware offers a reliable cloud hosting platform that accommodates important hotel data with hassle-free backup and support.
 
Based in Seattle, Wash., Guestware CRM software has been focused on elevating the guest experience in the hospitality industry since 1993.
 
To learn more, call (888) 50-GUEST or visit www.guestware.com


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