Vendor Updates


2018 Fall

ReviewPro is a leading provider of guest intelligence solutions, partnering with more than 40,000 hotels in 150 countries. Renowned brands like Radisson Hotel Group, Kempinski, Red Lion Hotels and Mèlia Hotels International rely on ReviewPro to consolidate all guest intelligence into one powerful platform. By leveraging guest feedback, hotels can improve guest satisfaction, increase rankings on online travel agencies (OTAs) and boost revenue.

ReviewPro’s Guest Experience Improvement Suite enables hoteliers to proactively turn guest insight into action to prioritize operational and service improvements. ReviewPro’s tools and processes allow hoteliers to improve consistency in exceeding guest expectations by delivering great experiences. This benefit improves the likelihood of generating positive online reviews and rankings, and leads to increased bookings and revenue.

The Global Global Review Index™ (GRI) is an industry reference online reputation score and is available exclusively to ReviewPro clients. It is based on review data collected from 175 online travel agencies (OTAs) and review sites in more than 45 languages. The GRI™ is used to manage online reputation by benchmarking an individual hotel or group of hotels, comparing results between properties or against competitors and tracking the evolution of a hotel’s performance over time.

The innovative Guest Experience Improvement Suite™ includes:
Online Reputation Management
This allows brands to leverage online reviews to improve rankings on review sites and OTAs, and use the GRITM  to track improvements over time. It uses review analytics to prioritize operational and service enhancements to deliver better guest experiences and help to exceed expectations. According to a landmark study by Cornell University, a 1 point increase in a brand’s Global Review IndexTM can lead to an increase of up to 1.42 percent in RevPAR. 
Guest Satisfaction Surveys
This powerful, yet easy-to-use survey solution allows brands unparalleled flexibility in generating surveys, analyzing guest feedback and creating reports. Combining in-stay, post-stay and online reputation analytics into one single dashboard eliminates silos of guest data and empowers the efficient prioritization of improvements. As a platinum sponsor of the TripAdvisor Review Collection program, ReviewPro helps users to seamlessly increase review volume/freshness, rankings and drive more referrals.
Auto Case Management
Automatically create and assign cases/tasks to prioritize and resolve operational and service issues and improve the guest experience. Finally, it is easy to assign specific tasks to the relevant team member and track the level of compliance for internal service-level agreements. Increased staff efficiency helps to reduce reaction time for service recovery, leading to happier guests that leave more positive reviews.
Guest Messaging Hub
Guests can communicate directly with a hotel or brand on the messaging app of their choice (Facebook Messenger, WeChat, Twitter, SMS, Viber, Telegram, WhatsApp – coming soon – and LINE) without having to download anything new. This hub allows guests to interact pre-stay and during-stay to communicate desires and operational and service-related problems. This allows users to provide real-time service recovery and create exceptional guest experiences.

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