Vendor Updates

ResortSuite Inc.

2019 Spring
Toronto, Ontario

The New Leader in Integrated Hospitality Software

For 19 years, ResortSuite has managed guest information and streamlined operations for some of the most prestigious hotels, resorts, spas and clubs in the world. Built on a guest-centric technology platform, ResortSuite lets properties manage their business more effi ciently and provide exceptional guest service. HTNG and PA-DSS certifi ed, ResortSuite is built on Oracle, an industry-leading database software and provider of business-critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well-designed and easily confi gurable.

Improving Guest Communication

ResortSuite CONNECT is an integrated e-marketing tool that offers email capabilities, facilitates viral communication and delivers personalized, targeted, timely, measurable and revenue-generating email messages.

New Paradigm in the Reservations Process

ResortSuite WEB is a high performance, customizable and automated online booking engine. Fully integrated with PMS, SPA, GOLF, SKI, RETAIL GCs, as well as CLUB for member statements and ResDiary for online dining reservations, WEB performs real-time seamless transactions against live inventory requiring no costly third-party tools or manual entry. ResortSuite MOBILE allows properties to develop a fully customized, branded mobile app which guests can download to book spa services, classes, activities, tee times, dining reservations, as well as access their member statements. Guests fi nally enjoy a one-stop shopping experience for all reservations. ResortSuite SOCIAL also provides real-time booking capabilities through Facebook and allows properties to generate additional revenue while harnessing the phenomenal reach of Facebook worldwide.

Driving Business Decisions

ResortSuite DASHBOARD is a business intelligence application that helps guide businesses by providing real-time insight into KPIs, data, and metrics. Supporting daily decision-making, DASHBOARD monitors performance and indicates potential opportunities and/or issues at a location or enterprise wide.

Tablet-Based Applications for Operations

The ResortSuite OPS (Operations) framework uses tablet devices such an iPads and Androids, to deliver specifi c applications for internal use cases such as F&B ordering and check-in processes. The OPS collection of applications provides operational staff the tools they need exactly when and where they need them — face-to-face with their guests. It now includes the SPA Check-In App, PMS Check-In App, F&B TabletSide POS, SPA Staff Portal, and Golf Starter App, with more to come.

PCI and PA-DSS Certification

ResortSuite has been PA-DSS validated across all modules. Using tightly integrated modules, with no interfaces required, it eliminates many of the connection points where security holes and exposures to breach can occur. ResortSuite also uses Tokenization technology from Shift4 so that it completely eliminates the storing of any credit card numbers in the Oracle database, and is therefore out of PCI scope.

Full Service Luxury Hotels, Resorts, Private Clubs and Spas

ResortSuite eliminates many system interfaces, enabling hotels, resorts, clubs and spa properties to run their entire single or multi property location(s) via one database server. This elicits tremendous advantages for all departments, including the deep customer knowledge stored and accessible via the single guest record/profi le and viewable property wide.

Single or Multivendor Solutions (HTNG)

Whether a property requires a single module, or the fully integrated solution from ResortSuite, multiple best-in-class integrations allow properties to decide what works best for them. Omni Hotels & Resorts uses Opera as their corporate standard PMS, and therefore uses ResortSuite for everything else including membership, golf, spa, activities, retail and ski at its luxury resorts, plus the HTNG Single Guest Itinerary interface to Opera. The HTNG SGI interface also exists with Infor HMS.

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