Vendor Updates


2019 Spring
Concord, MA

Tripleseat was started after seeing how so many hotels, restaurants and venues manage their events with spreadsheets and a mix of multiple tools – resulting in lost business, stressed out event managers and unhappy customers. Tripleseat set out to solve these problems with easy-to-use, intuitive software and make everyone happier in the process.

Tripleseat with SmartSuite is a complete webbased platform that will power any hotel sales team to increase group sales, manage and communicate easily with guests, keep track of every detail, plan every event seamlessly and more. The company has the tools that can drive sales and simplify every aspect of event management.

More than 4,000 restaurants, hotels and unique venues use Tripleseat to increase their sales by over 50 percent. Tripleseat helps event professionals capture leads from every angle, streamline the event planning process and manage every guest.

With Tripleseat, Users Can:
Make the Event Planning Process Easier for Hotels

Tripleseat’s hotel features include several new key functionalities to the event management platform, including the ability to book group business in one or hundreds of hotels, manage event and guestroom blocks easily and access a flexible and dynamic sales and CRM platform.

Create Proposals and Event Orders That Get Results

Tripleseat’s SmartDocs is a customizable, easyto-use, banquet event order, contract, proposal and invoice generator. Users can build completely branded documents and customize fonts, colors and more. These professional-looking documents will be pixelperfect and look great on every device or web browser.

Capture and Close New Event Business

Tripleseat’s SmartLeads enables a venue to capture leads from existing websites, Facebook pages, Tripleseat’s Venue Finder and phone inquiries. With SmartLeads, users will never miss or lose a potential lead and will close new business faster than ever before. The SmartChat communication tool allows event managers and their clients to communicate easily with each other. Users won’t have to spend time playing phone tag or trying to fi nd client emails. SmartChat is accessed within a Tripleseat account and connects the user’s communication to all of the client’s event details. Users can create and manage event bookings and store all of the details about an event in one central location. They can keep track of who requested the event and what time and location they desired. It also allows them to track documents, notes and tasks associated with the bookings.

Take Credit Card Payments Online

With online credit card payments, users can quickly and easily collect payments from customers. They will be notifi ed the instant a payment is received. All payment information is automatically displayed alongside other event information.

Manage Contacts in Tripleseat

Users can quickly and easily find all their venues’ contacts, seeing the who, what, where and when of every person in the database. They will be able to see what they booked, when they booked it and all communications between the contact and the venue.

Tripleseat was named one of Inc. magazine’s 5,000 fastest-growing companies in 2018 and Gold Stevie Award winner for best event management solution software.

For more information, visit

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