Vendor Updates

ResortSuite Inc.

2020 Spring
Toronto, Ontario

The New Leader in Integrated Hospitality Software
For 20 years, ResortSuite has managed guest information and streamlined operations for some of the most prestigious hotels, resorts, spas and clubs in the world. Built on a guest-centric technology platform, ResortSuite lets properties manage their business more efficiently and provide exceptional guest service. HTNG and PA-DSS certified, ResortSuite is built on Oracle, an industry-leading database software and provider of business-critical information systems. Complemented by a rich development methodology and powerful architecture, each application is consistent, well-designed and easily configurable.  

Improving Guest Communication
ResortSuite CONNECT is an integrated e-marketing tool that offers email capabilities, facilitates viral communication and delivers personalized, targeted, timely, measurable and revenue-generating email messages.

Online Cross-property Guest Booking Experience
Fully integrated with PMS, SPA, GOLF, SKI, RETAIL GCs, as well as CLUB for member statements and ResDiary for online dining reservations. WEB performs real-time seamless transactions against live inventory requiring no costly third party tools or manual entry. ResortSuite MOBILE allows properties to develop a fully customized, branded mobile app which guests can download to book spa services, classes, activities, tee times, dining reservations, as well as access their member statements. Guests finally enjoy a one-stop shopping experience for all reservations. 

Tablet-based Applications for Operations
The ResortSuite OPS (Operations) framework uses iPad  and Android tablets to deliver specific applications for internal use cases such as F&B ordering and check-in processes. The OPS collection of applications provides operational staff the tools they need exactly when and where they need them — face-to-face with their guests. It now includes the SPA Check-In App, PMS Check-In App, F&B TabletSide POS, SPA Staff Portal and Golf Starter App, with more to come.

PCI, PA-DSS Certification and GDPR Compliance Support
ResortSuite is PA-DSS validated across all modules. Using tightly integrated modules, with no interfaces required, it eliminates many of the connection points where security holes and exposures to breach can occur. ResortSuite also uses tokenization technology from Shift4 that completely eliminates the need to store credit card numbers in the Oracle database, and is therefore out of PCI scope. It offers full GDPR support of privacy by default, the right to be forgotten and disclosure reporting.

Full Service Luxury Hotels, Resorts, Private Clubs and Spas
ResortSuite eliminates many system interfaces, enabling hotels, resorts, clubs and spa properties to run their entire single or multiproperty location(s) via one database server. This offers tremendous advantages for all departments, including the deep customer knowledge stored and accessible via the single guest record/profile and viewable property wide. 

Single or Multivendor Solutions (HTNG)
Whether a property requires a single module or the fully integrated solution from ResortSuite, multiple best-in-class integrations allow properties to decide what works best for them. Omni Hotels & Resorts uses Opera as its corporate standard PMS, and uses ResortSuite for everything else including membership, golf, spa, activities, retail and ski at its luxury resorts, plus the HTNG Single Guest Itinerary interface to Opera. The HTNG SGI interface also exists with Infor HMS.

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