Vendor Updates


2020 Summer
Portsmouth, NH

On behalf of the entire hospitality team at Amadeus, I want to personally acknowledge the financial and personal tolls COVID19 has placed on us all. Working in such a dynamic industry, we're accustomed to fast-paced and rapid change, but nobody could have been prepared for this level of collective uncertainty. At Amadeus, we've been monitoring the situation closely and continue to be inspired by the unprecedented steps so many companies have taken to protect their staff, travelers and business.

We're deeply invested in the hospitality industry and its people and have spent our careers envisioning how technology can bring us together when we're away from home. As we hope for better days, we're here and ready to help our industry peers manage the present. Here are a few ways Amadeus is serving the hospitality community in this crisis: Complimentary training opportunities — Our training team is offering free, comprehensive learning sessions for our Amadeus Sales & Event Management and Amadeus Service Optimization solutions. Additionally, users of our TravelClick solutions can explore training opportunities here.

Through this initiative, we've received more than 29,000 registrations for hospitality professionals to participate in the opportunity to brush up on functionality, new features or have questions answered by a product expert. Waiving hotel booking fees for medical professionals — We're connecting hotel providers and travel agent partners with doctors, nurses and other medical workers to book discounted or free rooms to rest after their long shifts, or if they choose to isolate from their families. We've established a special rate code within our global distribution system that waives transaction fees for hotel accommodation providers or travel agencies booking on behalf of eligible medical workers. This will help streamline the overall booking process, and most important, provide support to medical caregivers.

Hotel crisis management insight — A growing number of resources, including blogs, articles and webinars, are being compiled into our dedicated crisis management library. No matter what stage of the COVID-19 outbreak hoteliers face, our solution experts have outlined data-driven best practices and tips to help them safeguard their business and plan for recovery. These are just a few examples of how we're supporting our valued customers and the hospitality industry overall. My colleagues and I on the hospitality leadership team are highly engaged and ready to listen. So, we ask – don’t hesitate to pick up the phone and give us a call or send us an email. Through open communication, collaboration and knowledge sharing, we will learn, adapt and grow until the industry rebounds. 

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