Vendor Updates

Centrada Solutions, LLC

2019 Spring
Irving, TX

Centrada Solutions provides a full spectrum of managed IT services for hotels, management companies, owners and brands. Its goal is simple: Partner with clients to understand their needs and then deliver the IT systems, services and support they need, when they need it, at a reasonable cost.

Centrada has more than 150 associates nationwide ready to serve its clients. Centrada’s senior leadership team averages more than 20 years of hospitality operations and technology management experience. As a team, Centrada combines to deliver a broad in-depth knowledge of technology systems and the best ways to install and operate them within a hotel environment. Centrada provides IT services to more than one-third of the top 25 management companies in the industry.

Centrada associates understand that each client and each hotel has unique technology needs. Due to that uniqueness, it doesn’t offer a one size fi ts all technology platform. It works directly with you (or your chosen third-party vendor) to fi rst analyze and understand your needs before making recommendations on which of the dozens of options could be right for you.

The Centrada team is organized into four distinct and unique service groups focused on managing your needs:

Centrada operations group manages a 24/7/365 help desk that services more than 1,500 hotels, management company corporate offi ces and owner corporate offices. The help desk operates under a one-stop call handling. Regardless of the brand of the hotel, the vendor of the service, or the individual hotel technology challenge, Centrada’s team owns the call until the client is satisfied.

Client Services:
Each client has a dedicated client services manager assigned to the account who has experience working with any opportunities the client may have. The account manager will help each client with the scoping of any projects ranging from the replacement of a single piece of hardware, to building the complete package of technologies required for the successful opening of a new hotel.

Professional Services:
This seasoned team of hospitality professionals ensures that the implementation of all hotel technologies occurs seamlessly as a turnkey implementation. Professional services maintain frequent communications with all interested parties throughout the effort. This turnkey philosophy allows the hotel personnel to remain focused on guests, not on the technology.

Technical Services:
Because Centrada provides a wide variety of managed services to its clients, the company has a team of highly skilled and experienced technicians who serve as the backbone for the implementation and maintenance of its technology portfolio. In addition to providing third-tier technical support for other Centrada teams, technical services maintain a variety of installed services such as backups, antivirus, patch management, fi rewall scans and network diagrams, among others.

Centrada prides itself in partnering with its clients to deliver fl exible solutions and pricing. Find out how Centrada can partner with you to address your technology needs by sending an email to or calling (972) 746-4374.

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