Vendor Updates

Centrada Solutions, LLC

2020 Spring
Irving, TX
http://www.centrada.com

Centrada Solutions provides a full spectrum of managed IT services for hotels, management companies, owners and brands. Its goal is simple: Partner with clients to understand their needs and then deliver the IT systems, services and support they need, when they need it, at a reasonable cost.

Centrada has more than 150 associates nationwide ready to serve its clients. Centrada’s senior leadership team averages more than 20 years of hospitality operations and technology management experience.  

As a team, Centrada combines to deliver a broad in-depth knowledge of technology systems and the best ways to install and operate them within a hotel environment. Centrada provides IT services to more than one-third of the industy’s top 25 management companies.

Centrada associates understand that each client and each hotel has unique technology needs. With that in mind, it doesn’t offer a one size fits all technology platform. It works directly with you (or your chosen third-party vendor) to first analyze and understand your needs before recommending one of the dozens of options that could be right for you. 

The Centrada team is organized into four distinct and unique service groups focused on managing hotelier needs:

Operations
Centrada operations group manages a 24/7 year-round help desk that services more than 1,500 hotels, management company corporate offices and owner corporate offices. The help desk operates under a one-stop call handling system. Regardless of the hotel brand, the service vendor or the individual hotel technology challenge, Centrada’s team owns the call until the client is satisfied.

Client Services
Each client has a dedicated client services manager who has experience working with any opportunities the client may have. The account manager will help each client scope projects ranging from replacing a single piece of hardware to building the complete package of technologies required to successfully open of a new hotel.

Professional Services
This seasoned team of hospitality professionals ensures turnkey implementation of all hotel technologies. Professional services maintain frequent communications with all interested parties throughout the process. This turnkey philosophy allows hotel personnel to remain focused on guests, not on the technology.

Technical Services
Because Centrada provides a wide variety of managed services to its clients, the company has a team of highly skilled and experienced technicians that serve as the backbone for implementation and maintenance of its technology portfolio. In addition to providing third-tier technical support for other Centrada teams, technical services maintains a variety of installed services such as backups, antivirus, patch management, firewall scans and network diagrams, among others. 

Centrada prides itself in partnering with its clients to deliver flexible solutions and pricing. 
 

Find out how Centrada can partner with you to address your technology needs by sending an email to info@centrada.com or calling (972) 746-4374.



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