Vendor Updates

Centrada Solutions, LLC

2020 Fall
Irving, TX
http://www.centrada.com

Centrada Solutions provides a full spectrum of managed IT services for hotels, management companies, owners and brands. 

Centrada understands each hospitality client has unique technology needs and a one-size-fits-all solution isn’t practical. Centrada partners with clients to understand their specific needs and deliver only the IT systems and support services necessary, when they need it, at a reasonable cost.   

Centrada’s senior leadership team each averages more than 20 years of experience in hospitality operations and technology management. Associates are available throughout the U.S., Canada and the Caribbean who can provide in-depth knowledge of hotel systems and an understanding of the best ways to operate and maintain those systems within a hotel environment. 

Because of that experience, more than one-third of the industry’s top management companies have trusted Centrada with their IT needs.

The Centrada team is organized into four distinct and unique service groups focused on managing hotelier needs:

Operations 
Centrada’s Operations group maintains a 24/7 help desk. The help desk operates under a one-stop philosophy:  The Help Desk owns each reported issue (regardless of the hotel brand, the service vendor, or the hotel technology challenge involved) until the client is satisfied with the resolution of the issue.

Client Services 
Each client is assigned a dedicated account manager experienced with hospitality technologies and brand mandated technology programs. The account manager helps clients select the best possible solution for their situation. Account managers assist with a wide variety of projects ranging from replacement of hardware at an existing property to the design and implementation of a complete technology package at a new-build hotel.

Professional Services 
This seasoned team of hospitality professionals ensures turnkey implementation of all hotel technology projects. Project managers oversee all aspects of technology projects and maintain frequent communication with interested parties throughout the implementation process. This turnkey philosophy allows hotel personnel to remain focused on guests, not on the technology.

Technical Services 
The Centrada Technical Services team is a group of highly skilled technicians who serve as the backbone for all implementation and support services at Centrada. In addition to providing third-tier technical support for the internal Centrada teams, technical services maintains all Centrada provided services such as backups, antivirus, patch management and firewall scanning.

Centrada prides itself in partnering with its clients to deliver flexible solutions and transparent no-markup pricing!

Find out how Centrada can partner with you to address your technology needs by sending an email to info@centrada.com or calling (972) 746-4374.



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