Vendor Updates


2015 Summer
Henderson, NV

Clairvoyix – Mobile Enabled Apps for Access to Critical Guest Data       
Clairvoyix has been delivering Web browser-accessed software-as-a-service guest marketing systems since 2003, and it continues to evolve its Big Data database marketing platform, the Clairvoyix Knowledge Factory.
Clairvoyix constantly improves on its travel and leisure database marketing platform through an innovation strategy that ensures its clients are maximizing the ROI on their marketing technology investments. Clairvoyix is now releasing mobile apps for efficient and timely access to critical guest data. The Clairvoyix mobile app is available for DROID and Apple®/iOS. For the utmost in personalized guest service, and as important to serve a guest commensurate with their stay and play history, the Clairvoyix mobile app delivers guest information when and where the user needs it, as close as their phone or PDA.

Real-time Updates to the Marketing Database from Automated Guest Survey Communications
Clairvoyix is also announcing new solutions for enhanced guest survey processing. Clairvoyix supports automated post-stay communications (e.g., survey request) that link to a landing Web page. This announcement addresses the need for automated insertion of the populated survey information to the marketing database. Continuing its tradition of budget-friendly innovation, current clients of Clairvoyix will see no disruption of service, and no added costs.

Finally – Real ROI for Targeted Social Media Campaigns
Clairvoyix has made social media marketing as easy and as measurable as the email campaigns its clients are familiar with. Through a strategic partnership Clairvoyix can match past guests to actual Facebook users, thereby delivering targeted messages to the right people at the right time, at the lowest possible cost. And because Clairvoyix knows who is getting email, Facebook and both forms of communication, it can accurately determine the promotion conversion and spend.
Hospitality-specific Database Marketing and Marketing Services Solutions
The Clairvoyix marketing database integrates with all significant customer touch points such as PMS, POS, player tracking, spa, golf, survey, timeshare and prospect data, and will also import a simple spreadsheet of contact information. Supporting true cross-media targeted marketing allows for detailed knowledge of how a guest prefers to communicate with a property or hotel/resort/gaming organization. 
The Clairvoyix agency model complements its leading marketing technology platform by providing:

• Cross-media campaign strategy and deployment
• Support for hospitality, timeshare, convention and visitors bureaus
• Full media-specific creative including email, direct mail, mobile and website/landing pages
• Template approach to e-newsletters and promotional messaging
• Responsive design for mobile-optimized creative
• Guest survey design, delivery and capture

Clairvoyix’s ability to scale up and down is important when delivering a packaged approach to hospitality-specific database marketing systems, and it has clients with fewer than 100,000 past guests in their database to clients with well over 40 million unique profiled guests. This assures applicability with the largest chains down to the smallest independent hotel. 

For more information call (877) 866-8693 x 709 or visit

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