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Vendor Updates

Cloud5 Communications

2017 Fall
Chicago, IL

Meet the New Cloud5
Cloud5 is one of hospitality’s leading communications technology and services providers. Serving thousands of hotels and their guests since 1999, Cloud5’s solutions help satisfy the increasing demands of the always-on guest while controlling the high cost of bandwidth.
Cloud5 delivers reliable cloud-based, converged communications technology and services backed by a world-class support team. It works with hotels of most major brands and independents, ranging from the economy segment to large luxury properties and resorts. By providing holistic voice and data solutions across one platform, Cloud5 enables hotels to simplify operations, reduce costs and exceed guest expectations.
HSIA and Network Management
An HSIA pioneer, Cloud5 offers a proven platform that empowers hoteliers to keep demanding guests happy, stay ahead of market changes and control increasing bandwidth costs. Cloud5’s comprehensive hotel internet solution includes guest HSIA, integrated back of house and staff Wi-Fi, fully managed converged networks plus an industry-leading network management dashboard, Helios™, with enterprise and multiproperty views.
Users can choose from full-service conference services or do-it-yourself event service tools supplemented by Cloud5’s client success team for full-featured event internet services and access management.
GPNS Full Certified
Cloud5 has received the Marriott Global Property Network Standards (GPNS) full certification for high-speed internet access (HSIA) after successfully completing rigorous product and service testing across multiple Marriott properties. Cloud5 joins a small exclusive group of technology providers with the full GPNS certification distinction.
Cloud5 is fully certified to provide the complete range of Marriott GPNS HSIA services including guest HSIA, public space service, conference services, back office access and network management to Marriott properties.
Cost-saving SIP Trunking
Cut monthly telecommunications costs immediately by as much as 40 percent to 60 percent with Cloud5 SIP, by moving voice traffic from traditional telecom carriers to the internet. SIP can be part of a technology roadmap that delivers immediate cost savings, even when using existing legacy phone systems.
Cloud5 offers a robust voice solution that combines the cost savings of SIP trunking and the security of 4G failover with the optimizing performance of SD-WAN. The result is a virtually infallible voice connection that delivers mission-critical functionality and peace of mind.
More Telephony Choices: Cloud and Premises-Based PBX
An innovator in cloud technology, Cloud5 leads the industry in hosted PBX with more systems deployed than all other providers combined. Now, through a partnership with Mitel, Cloud5 also offers premises-based PBX systems that can be combined with cloud-based applications such as hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure.
Top Converting Contact Centers
Cloud5 has the right call center service mix to drive high-value direct bookings: CRO, loyalty desk, sales optimization, group sales, social media management and more. Cloud5 has introduced innovative operator services to take guest request calls for everything from towels to room service, improving service and reducing staffing costs.
Cloud5 clients achieve some 6+ points higher conversion than industry average. Its proven performance, especially in luxury and loyalty services, generates higher conversion, greater up/cross sell, and No. 1 RTF scores. 
For more information, call (877) 241-2516 or email info@cloud5.com

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