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Vendor Updates

Cloud5 Communications

2019 Summer
Chicago, IL

Cloud5 Communications is one of hospitality’s top communications technology and services platform. Cloud5 designs, builds and supports high-performance internet and voice solutions for hotels committed to offering the best connectivity experience. 
Cloud5’s solutions include guest HSIA, conference Wi-Fi, back office internet, hosted and on-premises PBX, WAN/LAN management, network design, deployment and support as well as high-conversion call center services.
Top Ranked Marriott Internet Supplier 
Cloud5 is a top ranked Marriott Internet Provider across U.S. suppliers according to Marriott’s monthly supplier scorecard. Serving the full portfolio of Marriott/Starwood properties from limited service to large conference resorts, Cloud5 has a high level of system provider certification as a Marriott GPNS Full Certified provider for high-speed internet access (HSIA). 
Get Compliant with Marriott Brand Standards
Cloud5 is working with many of the hundreds of Marriott/Starwood properties that are required to become compliant with the latest Marriott GPNS standards by July 2019/2020 deadlines. Properties that need more information on requirement can contact Cloud5 at marriott@cloud5.com to schedule a free evaluation.
Innovation: Predictive, Self-healing Networks
Cloud5’s Hospitality Dashboard Experience (HDX) is one of the first performance management solutions to leverage predictive monitoring and self-healing network technology to proactively manage guest experience. HDX identifies and resolves network health issues before they impact guests across applications, including internet, voice, guest service, IOT and more. With business intelligence and role-based views of the hotel technology ecosystem, the HDX platform boosts guest satisfaction, reduces outages and network costs by managing every aspect of guest experience proactively.
More Telephony Choices: Cloud and Premises-based PBX
An innovator in cloud technology, Cloud5 leads the industry in hosted PBX with more systems deployed than all other providers combined. Now, through a partnership with Mitel, Cloud5 also offers premises-based PBX systems that can be combined with cloud-based applications such as hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure.
World-Class Engineering and Support 
Cloud5’s expert engineering and system design teams are known in the industry, and are often requested by name, for some of the largest, most complex campus and multiuse installations. These networks are backed by one of the industry’s most experienced and highly certified customer support organizations, with a world-class 24/7 NOC and help desk, fully committed to service excellence.
Top Converting Contact Centers
Cloud5 has the right call center service mix to drive high-value direct bookings: CRO, loyalty desk, sales optimization, group sales, social media management and more. 
Cloud5 clients achieve some 6+ points higher conversion than industry average. Its proven performance, especially in luxury brands and loyalty services, generates higher conversion, greater up/cross sell, and top RTF scores.  
For more information call (877) 241-2516,  email info@cloud5.com or visit www.cloud5.com.

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