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Vendor Updates

Cloud5 Communications

2020 Fall
Chicago, IL

Hotels know Cloud5 as a world class provider of HSIA/Network managed services and telephony. Cloud5 designs, builds and supports high-performance internet and voice solutions for hotels committed to offering a superior connectivity experience. 

Helping Hotels Stay Open for Business During COVID-19
Cloud5 Communications is a proud provider of essential business operations to hotels across the country. Its professionals have worked throughout the pandemic to keep hotels open, operating smoothly, and on the road to recovery. 

Many hotels have turned to the Cloud5 Contact Center for short-term call handling support during COVID-19. Cloud5 agents ensure that callers receive a friendly voice and a fast response, in addition to a reduced per minute cost and no onboarding fees or no long-term contract. 

In the short term, Cloud5 is offering backup reservation staffing to support customers on-site or in the corporate call center. 

They’re also offering interim support for closed properties to process cancellations and rebookings, in addition to helping with online chat and/or digital responses on hotel websites and social platforms.

Cloud5 Contact Center Business Unit 
Cloud5 handles millions of voice reservation calls for thousands of hotels ranging from luxury resorts to economy properties. These central reservations office (CRO) calls convert into high-margin direct booking revenue for hotel clients.

24/7 CRO: The Other Direct Booking Channel
Cloud5 drives more direct booking with its proven processes to generate higher conversion, greater up/cross sell, and top RTF scores. Leveraging its highly skilled and tenured agents, Cloud5 consistently ranks as a top third-party reservations provider for the world’s largest luxury brand travel card.

Full Range of Comprehensive CRO Services

  • 24/7 central reservations
  • Overflow and after-hours services
  • Loyalty program, group desk and specialty 



  • Revenue management/upsell and cross sell
  • Social media response/guest surveys
  • Email management
  • Chat services
  • Rate loading


Based on an independent market survey, Cloud5 contact center clients achieve some 6+ points higher conversion than industry average, translating into millions in incremental revenue. 

Dedicated to Hospitality
Cloud5’s world-class agents are trained to focus on optimizing conversion strategies, delivering higher ADR and maintaining guest loyalty.

Cloud5’s guest-centric strategy allows for complete immersion into brand and culture through a proven approach that generates an improved caller experience and greater guest loyalty.

Offering world-class support and multilingual coverage, Cloud5’s 100% on- or near-shore facilities are located throughout North America and Puerto Rico.

Top Ranked Hotel Wi-Fi Supplier 
Cloud5 consistently ranks among the top Marriott Internet providers for the Americas, according to Marriott’s monthly LSP supplier scorecard. Serving the full portfolio of Marriott properties from limited service to large conference resorts, Cloud5 has the highest level of system provider certification as a Marriott GPNS Full Certified provider for high speed internet access (HSIA). 

More Telephony Choices: Cloud and Mitel PBX
Cloud5 leads the industry in hosted PBX, offering Mitel premise-based PBX systems that can be combined with cloud-based applications such as hosted auto-attendant, voicemail, and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure.

For more information call (877) 241-2516 or email info@cloud5.com.

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