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Vendor Updates

Cloud5 Communications

2021 Spring
Chicago, IL

Cloud5 designs, builds, and supports high-performance internet and voice solutions for hotels committed to offering a superior connectivity experience. The company helps hotels deliver an exceptional guest experience through the best technology in the industry, a portfolio of managed IT services and a contact center that specializes in CRO and guest services. 

Cloud5 Technology Solutions

Top Ranked Hotel Wi-Fi: Cloud5 ranks among the top Marriott Internet Providers for the Americas and is a Preferred HSIA Vendor for Hyatt Hotels & Resorts. Serving the full portfolio of both brands, Cloud5 has the highest level of system provider certification as a Marriott GPNS full certified provider for high-speed internet access (HSIA) and is helping Hyatt hotels and resorts reduce costs and improve security while meeting guests' everchanging expectations.

Cloud and On-Premise PBX: Cloud5 leads the industry in hosted PBX, offering Mitel premise-based PBX systems that can be combined with cloud-based applications like hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure.

Cloud5 Guest Services Solution

Personalized Guest Services: Cloud5 empowers your guests to experience everything your property has to offer through their own personal devices. The company’s guest services solution combines SABA’s digitized compendium, self-service food and beverage ordering and chatbot functionality, with the option of click-to-chat/click-to-call service featuring Cloud5’s contact center services. Cloud5 makes it easy for hoteliers to communicate with their guests using fewer resources, and with no capital expenditure.

Cloud5 Managed IT Services

Cloud5 managed IT services help clients control operating costs, free up internal resources and get laser-focused on serving guests. Cloud5 has the hospitality expertise, reputation for excellence and skilled IT professionals to handle everything from help desk to business process improvement. 

Services Include: PMO, business acumen, technology/help desk support, threat mitigation, cost containment and business intelligence.

Cloud5 Contact Center Services

Cloud5 handles millions of voice reservation calls for thousands of hotels, from luxury resorts to economy properties. These central reservations office (CRO) calls convert into high-margin direct booking revenue for hotel clients.

Cloud5 drives more direct booking with its proven processes to generate higher conversion, greater up/cross sell, and top RTF scores. In fact, based on an independent market survey, Cloud5 contact center clients achieve 6+ points higher conversion than industry average, translating into millions in incremental revenue. Leveraging its highly skilled and tenured agents, Cloud5 ranks as a top third-party reservations provider for the world’s largest luxury brand travel card. The company’s agents are trained to focus on optimizing conversion strategies, delivering increased revenue and building guest loyalty. Offering world-class support and multilingual coverage, Cloud5’s facilities are located throughout North America.

Comprehensive CRO and Specialty Services Include: 24/7 central reservations, overflow and after-hours services, loyalty program and group desk, revenue management/upsell & cross sell, social media response/guest surveys, email management, chat services and rate loading.


For more information, visit cloud5.com, email info@cloud5.com or call 877.241.2516.

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