Cloud5 Communications

Cloud5 is a leading communications technology and services provider to top hotel brands and management companies, across the Americas. The company’s internet, voice and guest services solutions enhance the guest experience at more than 5,000 hotels. Cloud5’s contact center combines innovation with skilled agents for service that adds value across any channel. Cloud5’s comprehensive managed IT services help hoteliers control costs and free up resources. 

Technology Solutions 
Top Ranked Hotel Wi-Fi: Serving hotel brands and management companies for 20 years, Cloud5 ranks among the top Marriott GPNS Fully Certified Providers for high-speed internet access (HSIA) in the Americas and is helping Hyatt hotels and resorts as a Preferred HSIA Vendor to reduce costs and improve security while meeting guests' everchanging expectations. Cloud5 is also a proud member of the Boutique and Lifestyle Leaders Association, serving the unique needs of the boutique and independent hotel community. 

Cloud and On-Premise PBX: Cloud5 leads the industry in hosted private branch exchange (PBX), offering Mitel premise-based PBX systems that can be combined with cloud-based applications like hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure. 

Personalized Guest Services: Cloud5 empowers your guests to experience everything your property has to offer through their own personal devices. The system makes it easy for you to communicate with your guests using fewer resources and no capital expenditure. The guest services solution combines SABA’s digitized compendium, self-service food and beverage ordering and chatbot functionality with the option of click-to-chat/call service featuring Cloud5’s contact center services.  

Managed IT Services: Cloud5’s managed IT services help clients control operating costs, free up internal resources and get laser-focused on serving guests. Cloud5 has the hospitality expertise, reputation for excellence, and skilled IT professionals to handle everything from help desk to business process improvement.  

Services Include: Project management office (PMO), technology/help desk support, threat mitigation, cost optimization and business intelligence. 

Contact Center Services: Cloud5 handles millions of voice reservation calls for thousands of hotels, from luxury resorts to economy properties and drives more direct booking with its proven processes to generate higher conversion, greater up/cross-sell, and top RTF scores. In fact, based on an independent market survey, Cloud5 Contact Center clients achieve 6+ points higher conversion than the industry average, translating into millions in incremental revenue. Leveraging its highly skilled and tenured agents, Cloud5 ranks as a top third-party reservations provider for the world’s largest luxury brand travel card. Located throughout North America, the company’s multilingual agents are trained to focus on optimizing conversion strategies, delivering increased revenue, and building guest loyalty.  

Comprehensive Conversion Rate Optimization (CRO) and Specialty Services: Options include 24/7 central reservations, overflow & after-hours services, loyalty program & group desk, revenue management/upsell and cross-sell, social media response/guest surveys, email and chat management, and rate loading. For more information, visit cloud5.com, email info@cloud5.com or call 877.241.2516.