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Vendor Updates

Cloud5 Communications

2021 Fall
Chicago, IL

Cloud5 is a leading communications technology and services provider to customer-centric brands across the Americas. The company’s internet, voice, and guest engagement solutions enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s Contact Center combines innovation with skilled agents for service that adds value across channels. The company’s managed IT services include vendor management, dispatch, onsite and help desk support, virtual guest services and more. With our TaaS program, hoteliers can deploy new HSIA networks and telephony systems or upgrade their existing communications technology without upfront payments or the burden of trying to secure financing. 


Technology Solutions 

Top Ranked Hotel Wi-Fi: Cloud5 ranks among the top Marriott Internet Providers for the Americas and is a Preferred HSIA Vendor for Hyatt Hotels & Resorts. Serving the full portfolio of both brands, Cloud5 has the highest level of system provider certification as a Marriott GPNS Full Certified provider for high-speed internet access (HSIA) and is helping Hyatt hotels and resorts reduce costs and improve security while exceeding guests' expectations. Cloud5 is also a member of the Boutique and Lifestyle Leaders Association serving the needs of the boutique and independent hotel community.


Cloud and On-Premise PBX: Cloud5 leads the industry in hosted private branch exchange (PBX), offering Mitel premise-based PBX systems. These can be combined with cloud-based applications like hosted auto-attendant, voicemail and call accounting to enhance functionality, position for easy growth, and provide a migration path to a full cloud infrastructure. 


Personalized Guest Engagement: Cloud5’s Guest Engagement solution combines SABA’s digitized compendium, self-service F&B ordering, and chatbot functionality, with click-to-chat/click-to-call service featuring Cloud5’s contact center. Cloud5 makes it easy for hoteliers to communicate with their guests using fewer resources, and with no capital expenditure.


Managed IT Services: Cloud5’s Managed IT Services help clients control costs, free up resources and focus on serving guests. Cloud5 has the expertise, reputation for excellence, and skilled IT professionals to handle everything from help desk to vendor management.   


Services Include: Vendor management, dispatch and onsite support, help desk support, virtual guest services, cost optimization and business intelligence.


Contact Center Services: Cloud5 handles millions of voice reservation calls for thousands of hotels. Cloud5 drives more direct booking with its proven processes to generate higher conversion, greater up/cross-sell, and top RTF scores. Based on an independent market survey, Cloud5 contact center clients achieve 6+ points higher conversion than the industry average, translating into millions in incremental revenue. The company’s skilled, tenured agents, are trained to optimize conversion, delivering increased revenue, and building guest loyalty. Offering world-class support and multilingual coverage, Cloud5’s facilities are located throughout North America.


Comprehensive Conversion Rate Optimization (CRO) and Specialty Services: Options include 24/7 central reservations, overflow and after-hours services, loyalty program and group desk, revenue management/upsell and cross-sell, social media response/guest surveys, email and chat management, and rate loading. 


For more information, visit  www.cloud5.com, email info@cloud5.com or call 877.241.2516.

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