Vendor Updates

Crave Interactive Ltd

2018 Spring
Las Vegas, NV

Crave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited-service hotels. From a simple directory replacement to a full range of innovative digital guest services, Crave in-room tablets offer the right solution at the right price for any hotel.
Crave designs and manufactures its tablets specifically for use in hotels. They include the 10-inch T2 and the lower cost 8-inch TMini. Both tablets are durable, highly efficient, have no camera, and no external data inputs, offering a locked down, fit-for-purpose hotel solution. Both tablets are accompanied by a charging dock that includes USB charging ports for guests’ devices and optional Bluetooth speakers.
At the heart of Crave is Crave Cloud, a powerful software platform that allows hotels to manage and control the services they provide for their guests. Many aspects of these services are unique to the hospitality industry and Crave has developed its platform specifically to meet the hospitality industry's needs.
Crave provides the guest interface to everything, including services, information, entertainment and 
room automation.
Crave increases food and beverage, spa, late checkouts, extended stays and other service revenues, generating ROI of between 200 percent and 600 percent.
Crave reduces costs by $5 to $10 per room per month by replacing printed materials such as directories, marketing collateral and instruction leaflets. In new builds, it furthers cost efficiencies by replacing radio/alarms, room control units and other devices.
The Crave platform also includes integrated analytics that record every click and guest interaction. This data is of enormous value to clients, as hotels can understand the clients' and individual guests' general interests in a way not possible with traditional paper-based systems. Additionally, the data helps properties improve personal guest services and automatically implement targeted marketing offers using the Crave platform.
Crave’s technology is recognized as best in class. It recently received the Info-Tech Champion and Trend Setter Awards. “The Vendor Landscape: In-Room Tablets” report compared nine in-room tablet vendors and recognized the benefits and growing market of in-room tablets. Crave features prominently in the report. It was awarded “Champion” status and was the sole recipient of the “Trend Setter” Award.
“Crave OS is a powerful cloud platform that provides industry-leading scalability and simple deployment options,” the report said. “Crave’s dedication to product development and the guest experience will likely continue to drive its momentum globally and enable operators to realize substantial ROI.”
Guest feedback and reviews about Crave in-room tablets are highly positive across TripAdvisor and social media. Crave tablets consistently deliver an average of 50 page views per room night and an average guest engagement rate of 90 percent. The combination of Crave OS, Crave Cloud and Crave In-room tablets is a proven winning formula for its clients.
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