Vendor Updates

Crave Interactive Ltd

2020 Fall
Las Vegas, NV

Contact-free Solutions by Crave – provide better services, more efficiently with superior end user experiences. Despite unprecedented challenges to the industry, at Crave Interactive we feel very proud to be able to help businesses transform their guest experience to protect their staff and customers using touchless technology. 

Over the years we have been continuously developing our hospitality solutions in response to customers' needs, industry trends and emerging technology. “Being flexible and agile in these difficult times, we have been able to adjust quickly and fast tracked feature development of our mobile solutions,” said Gareth Huges, CEO of Crave Interactive. 

Whilst QR codes are not new, the pandemic has seen a huge growth in demand for mobile and contactless solutions that enable instant access to services, without the need to download an app. Our mobile solution, ServeSafely, built on our AppLess™ technology utilizes QR codes to help hospitality businesses maximize revenue and be cost-efficient. 

The experience for guests is touchless – from in-room dining orders to housekeeping requests, all amenities and menus are provided digitally in the comfort, convenience and safety of the guests’ own smartphone. For businesses, great service is continued without interruption, staff efficiency is improved and updates are made in real-time. Not only can businesses continue to serve their guests safely, ultimately they save time and money as  staff movements are reduced and paper compendiums are replaced with a flexible digital alternative. Guests will always have the most up to date information about their stay, from service updates to special promotions – everything can be controlled centrally. 

We’re grateful to have supported hospitality businesses in their ability to pivot quickly, from restaurants and bars to sports venues, festivals and multi-service hotels. By implementing mobile ordering and payment solutions these businesses have survived, and thrived. Expectations of consumers have changed and using a mobile ordering solution is now commonplace, we’re delighted that our simple and easy to use solution is loved by customers and enables businesses to comply with government regulations.

Whilst still unpredictable, the pandemic has presented an opportunity for hoteliers and business owners to embrace new technologies and maximise their operational efficiencies. 

Digital solutions offer the ability to apply data intelligence techniques to improve the personalization of services, customer engagement and profit enhancement in the time of coronavirus, and beyond. We’re proud to be helping businesses to adapt and embrace the future.

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