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Vendor Updates


2017 Summer

TS&C (Toedt, Dr. Selk & Coll. GmbH) is a leader in the field of holistic data management (Big Data). With dailypoint™ — a modular software platform particularly developed for the hospitality industry — the company caters to individual hotels as well as hotel groups.

TS&C was established in 2005 with a focus on marketing-oriented customer relationship management (CRM). Over the years, various new products and services have been added to the portfolio. dailypoint enables hoteliers access to holistic data management, which is usually restricted to online travel agents (OTA) or shopping giants such as Amazon. The software covers all relevant areas of communication, client retention as well as guest feedback management; it supports operations and facilitates significant analyses, which provide a solid basis for decision-making.

360° – Central Data Management (CDM) by dailypoint
The patented data cleansing processes allow data from all sources to be processed and cleansed. The main data sources include the PMS (property management system), the email processing system, the hotel’s proprietary website, the feedback management system, the Wi-Fi, food and beverage, as well as the POS systems (e.g., spa, golf). All cleansed guest data is then stored in the centralized master database — the heart of dailypoint. The system creates and centrally stores a comprehensive profile for each customer. The dream of hoteliers to be able to have all information and data in one central place is now becoming reality. dailypoint automatically learns with each booking, click or guest movement and constantly enriches the information about the guest. With 360° by dailypoint, hotel companies cover the areas of CRM (customer relationship marketing), CRO (customer relationship operations) and CRA (customer relationship analytics) with one central solution.

SmartWireless by dailypoint
Data from W-LAN can be used for intelligent data management with the goal of learning more about the guest. SmartWireless by dailypoint allows hotels to cash in their wireless investment by collecting valuable structured data and connecting the smartphone, tablet or PC with its user. It also lets hotels leverage from Big Data. The data is the basis for a targeted marketing on-site and cross selling, a better guest recognition and improved service level. Users can include the W-LAN as one of the key sources of CRM.

kissCRM by dailypoint
kissCRM is the starter package for hotels which combines all advantages of an intelligent and sustainable CRM solution. kissCRM is solid and easy to use. Users are rapidly able to independently operate all features, which are vital for modern marketing. They range from sending e-newsletters within five clicks, to automated activities such as pre and post-stay or direct booker mailings. The smart kissCRM is a hotel’s entry into the world of guest engagement. It offers a seamless experience for guests — from their first booking to the moment they return and it grows with the property’s needs.

All dailypoint modules are on the same cloud-based platform and part of one central hotel solution; everything is already connected in the dailypoint central data management platform.

For further information about the dailypoint products please call +49 89 189 35 69 0, email businessdev@dailypoint.com or visit http://www.dailypoint.com/.

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