Edge designs, builds and manages end-to-end technology solutions for the hospitality industry. From the initial strategy to site installation to ongoing network management and 24/7 technical support, Edge provides hoteliers with a complete managed services solution. The Edge managed services solution includes: technology consulting with specializations in transition services and hotel openings, redundant broadband, superior voice and hotel PBX, high-speed Wi-Fi, network security, and remote and on-site IT managed service.

 

Hotel Opening Consulting Services

Edge provides a dedicated team of experts to advise, recommend and manage all aspects of the hotel opening from an IT/technology perspective. Edge will be responsible for the review, planning, coordination and execution of all required hotel technology services and systems.

 

Hotel Transition Services

Edge provides customized transition services to owners and operators of newly acquired hotel properties. This service includes an on-site review of existing technology vendors and services, existing network infrastructure, formation of new requirements, coordination of vendors, management of implementations and integrations, and oversight throughout the transition. Edge has a team of field technicians and network engineers who specialize in transitions. They understand the challenges before, during and immediately after transition night.

 

Redundant Broadband Services

From ordering the circuit to making sure that it is installed properly, Edge’s professional circuit provisioning staff delivers the best available bandwidth by leveraging its relationships with more than 40 carriers. Provisioning services include bid solicitation, circuit acquisition and documentation, on-site circuit installation and quality assurance verification.

 

Superior Voice and Hotel PBX Services

Edge provides a complete hospitality voice solution with advanced PBX features including guest wake-up call service, call accounting and custom integration into a hotel’s property management system (PMS). All local and long distance minutes are complimentary with reasonable 800 and international rates. Edge offers a variety of hospitality phones and accessories.

 

High-speed Wi-Fi Services

Edge designs, develops, deploys and manages sophisticated, secure wireless broadband networks that deliver exceptional performance while laying the groundwork for expansion into future Wi-Fi-enabled services.

 

Network Security Services

Edge’s broad portfolio of threat management cybersecurity services, advanced security technologies, and staff of certified systems security professionals (CISSPs) combine to prevent, detect, respond to and remediate cyber attacks.

 

Managed Network Services

With its advanced proprietary network management system, Edge proactively monitors the network and all of its components in real time, 24/7/365. From the circuit to the firewall to the server and every device that is included in the network, Edge can monitor, manage, change and maintain all aspects of the network both remotely and on-site as required.

 

Managed IT Services – Remote and On-site

Edge offers a comprehensive, cost-effective solution for securing, supporting and managing the desktops, servers and other devices in any organization. Edge’s IT support technicians are skilled at providing support for all hotel critical support systems and applications. With Edge, users have access to a responsive support team who is familiar with their hotel environment and will effectively troubleshoot IT issues remotely and on-site. Custom IT support plans are also available should users already have in-house IT technicians but require additional resources.

 

For more information on Edge Communications, visit www.edgecommunications.com.