Vendor Updates


2007 Spring
New York, NY

SoftBrands, Inc. is a global leader in providing next-generation enterprise software and business solutions for the hospitality and manufacturing industries.  SoftBrands is a publicly traded more than $90 million company (AMEX:  SBN) with 857 employees worldwide and more than 6,600 customers in 100 countries across the globe (the hospitality business accounts for approximately $40 million, 415 employees and more than 3,800 properties).  Headquartered in Minneapolis, Minn., SoftBrands maintains a worldwide infrastructure for the development, distribution and support of enterprise software.  The company has operations in four major regions: 

  • Americas
  • Europe and Africa
  • India
  • Asia Pacific (including Australia and the Middle East)

With the recent acquisition of Hotel Information Systems (HIS), a leading provider of enterprise management solutions, SoftBrands has become the second largest global property management solution provider for the hospitality industry.

Hospitality Solutions
The hospitality division of SoftBrands provides end-to-end solutions for independent hotels, corporate chains, management companies and diverse lodging operations.  SoftBrands is an innovative and highly flexible provider of enterprise information solutions strategically designed for the worldwide hospitality industry.  As a specialist in lodging automation systems, the company takes pride in seamlessly merging the requirements for delivering a quality guest experience with the inner workings of day-to-day hotel operations to ensure a smooth running organization.  SoftBrands’ applications meet the needs of any size and type of organization ranging from five to 5,000 rooms, from one property to hundreds, and from limited service to mega resort. 

SoftBrands solutions help improve the critical operations and increase the profitability of its customers.  Solutions range from its newest Internet-native application,, and central reservation services product, core, which support the group and chain markets, to its highly functional, simple-to-use Medallion PMS for independent and boutique hotels.  SoftBrands’ hospitality offerings include:

  • Lodging management tools such as property management, spa management, food and beverage management, golf management and condo/hotel management. On-site or remotely hosted ASP deployment is available.
  • Corporate centralization and consolidation tools including reservation call center management tools, online reservation booking engine and distribution management services and tools.
  • Strategic analysis and planning tools such as data warehousing and multidimensional online analytical processing.
  • Services such as infrastructure design, purchase, hosting and installation; training, retraining, train-the-trainer and customized programs and project management.
  • Support including multiple levels of call options, proactive analysis and premier options available to monitor call volume, types and processes and constant measurement through customer satisfaction surveys.

Extraordinary service
As a hospitality industry support and services leader, SoftBrands has set a high standard by delivering exceptional 24/7/365 global support services for all of its hospitality customers.  The company provides experienced staff, many with backgrounds in the hotel industry.  It gives customers access to a self-service online support center, and it ensures successful installations with proven methodology, customer training, go-live support and post-installation reviews.
SoftBrands’ highly skilled, customer-focused staff helps hoteliers around the world leverage existing IT investments while integrating systems and business processes with partners and suppliers to deliver sustainable competitive advantage.

For more information on SoftBrands, call (800) 497-0532 or visit

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